Job Type Full-time Description Come join Tidewater Property Management! We have an immediate need for a Client Services Representative to work our of our Owings Mills, MD office. Hybrid work schedule available after successful introductory period. Great team environment! What will I do? Reporting to the Assistant Regional Director, as a Client Services Representative you will provide high-level customer service support for external clients and internal management under general supervision. This is a full time, non-exempt/hourly position. ESSENTIAL FUNCTIONS Supports and assists incoming client/vendor/internal calls, etc. on a day-to-day basis. Effectively and efficiently addresses concerns from homeowners Answers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the system Maintains knowledge of key clients and contacts Interacts on a daily basis with homeowners, other residents, vendors, etc. that come into the office Maintains files, reports and related communications (hard copy and/or electronic) Researches and provides informational materials for returned mail and logs each item in the system on a daily basis Assists with the daily mail including opening, date stamping and sorting into the appropriate mailbox Runs appropriate postage for mail daily Distributes faxes to the appropriate mailbox daily Assists with office items including supplies, Xerox toners/drums, service calls, etc. Accept and handle client payments that come into the office and provide receipt of payment Sets up and arranges meetings, facilities and accommodations as required Writes professional e-mails as required Proofreads and edits materials to ensure high-quality communications All other duties as assigned Requirements MINIMUM SKILLS AND QUALIFICATIONS Strong written and verbal communication skills Ability to work as part of a team while also being a self-starter Ability to work in a fast-paced environment Ability to take direction and constructive criticism Excellent data entry skills Shows initiative and needs minimal supervision Proficiency in Microsoft Office applications (Word, Excel, Outlook) Exceptional time management, prioritization and organizational skills Must be able to multi-task efficiently and effectively Positive attitude Customer service-oriented Ability to adapt to different personalities Ability to learn new software PHYSICAL EFFORT REQUIRED Required to work at a personal computer as well as be on the phone for extended periods of time Must be able to stand, sit, walk for extended periods of time Ability to lift or move 10-20 lbs. Salary Description $$17-18/hour