We are in search of a Desktop Support Engineer with strong leadership and mentorship qualities to join a growing Service Desk team. If you thrive in fast-paced environments, have strong desktop support skills with imaging, patching and application packaging and looking for a long-term opportunity in the NW Atlanta area, please continue reading!

Job Title: Lead Desktop Support Engineer

Location: Office located in the the Battery/Truist Park area

Duration: 6 month contract-to-hire

Onsite 4 days/week (1 day/week remote)

This Lead Desktop Support Engineer will be responsible for desktop and laptop imaging, patching and application packaging. Need someone who has worked in Microsoft environments, comfortable providing both remote and in-person support and can take ownership over imaging initiatives. This individual will also work closely with the Service Desk Manager and serve as a backup for ticket management, allocation and prioritization when needed.

Requirements include:

• In-depth desktop and laptop hardware support experience
• Extensive knowledge with Active Directory
• Strong Windows 10 and O365 troubleshooting skills, Outlook, SharePoint and Teams support experience (including level 3 ticket resolution)
• Ability to effectively provision, install/configure and maintain End User Technology hardware, OS and software
• Ability to prioritize and allocate tickets as needed
• Relevant certifications such as CompTIA A , Microsoft Certified Desktop Support Technician (MCDST), or similar highly preferred.