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Role: Technical Support Analyst
Where: New York, NY
Duration: 1.5-year contract
Perks: Competitive rates, benefits, a great opportunity to get your foot in the door with Fortune 100
Our Fortune 100 client is seeking an Onsite Technical Support Specialist to join a growing team at their New York City Campus. This is a contract opportunity with the potential to convert to full-time. After you complete our client's remote paid training program, you will be expected to work onsite up to 5 days a week. This position is seeking candidates local to the New York city area.
Summary of Position:
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.
Training:
Details of Position:
Requirements:
Interview Process:
Full Time
$60k-78k (estimate)
07/03/2024
07/20/2024
tier4group.com
Alpharetta, GA
<25
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