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Role: Junior Technical Support Analyst
Where: Franklin, WI Onsite- Hybrid after 7 weeks or Remote - United States
Duration: 1.5-year contract
Perks: Free daily lunches when onsite, competitive rates, benefits, a great opportunity to get your foot in the door with Fortune 100
Our Fortune 100 client is seeking multiple Junior Technical Support Specialists to join a growing team in Franklin, WI ore Remote in the United States. This is a contract opportunity with the potential to convert to full-time. After you complete our client's onsite paid training program, you will be able to work remotely 2 days a week. This position is seeking candidates local to the Franklin, WI area or Remote in the United States.
Summary of Position:
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.
Training:
Details of Position:
Shift Needs
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Interview Process:
Contractor
$62k-79k (estimate)
08/29/2024
09/26/2024
tier4group.com
Alpharetta, GA
<25
The job skills required for Technical Support Analyst (2487460) include Technical Support, Troubleshooting, Customer Service, Written Communication, Initiative, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst (2487460). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst (2487460). Select any job title you are interested in and start to search job requirements.
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