Job Overview

Tierra Mia Coffee Company (TMC) is a dynamic and rapidly expanding specialty coffee company, with a strong presence in the coffee industry. We are committed to providing excellent beverages, pastries, and service to our customers. As we continue to grow, we are seeking to hire an energetic and exceptional Chief Operating Officer (COO) to contribute to our company’s success. As COO, you will be responsible for overseeing the day-to-day operations of our 20 retail locations, as well as our full-scale bakery and roastery, to ensure the efficient and effective functioning of our organization. You will play a critical role in guiding our strategic operations and driving the company's growth and success. The Chief Operating Officer will report to the Chief Executive Officer.

Responsibilities and Duties

● Strategic Leadership - Collaborate with the CEO and executive team to develop and execute the company's strategic goals and objectives. Contribute to the development of long-term business plans and initiatives to drive growth and profitability.

● Operational Excellence - Implement and optimize operational processes and procedures to ensure efficiency and cost-effectiveness. Continuously improve supply chain, inventory management, and logistics to meet customer demands.

● Customer Service – Ensure that the highest level of customer service is performed at each café. Implement a comprehensive training program to ensure that each team member has the skill set to provide exceptional customer service.

● Project Management - Lead and oversee complex projects related to expansion, store renovations, and process improvements. Develop project plans, set timelines, allocate resources, and ensure successful project delivery.

● Human Resources and Leadership Development - Oversee the HR function, including recruitment, talent management, and employee development. Develop and implement leadership training programs to cultivate a high-performing and engaged workforce.

● Financial Management - Monitor financial performance, budgets, and key performance indicators to ensure profitability and cost control. Analyze financial data to make informed decisions and recommendations.

● Team Management - Build and lead a high-performing team of leaders, ensuring alignment with the company's goals and values. Foster a positive and inclusive work environment, promoting collaboration and innovation.

Qualifications

● Minimum of 10 years’ experience in a complex operational environment, with progressively increasing responsibilities.

● Proven experience in multi-unit retail operations is highly desirable.

● Strong leadership and people management skills, with a track record of building and developing high-performing teams.

● Exceptional critical thinking and problem-solving abilities.

● Proficiency in project management methodologies and tools.

● Knowledge of Human Resources and talent development practices.

● Financial acumen and experience in managing budgets and resources.

● Excellent communication and interpersonal skills.

● Responsibility for the customer service program at a retail company.

● Bachelor's degree in business administration, management, or a related field (MBA preferred).