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28 Program Manager Graduate (Global E-Commerce-Governance and Experience-AMS-Scenario Governance and Experience-Channel Governance) - 2025 Start (MBA) Jobs in Seattle, WA

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Program Manager Graduate (Global E-Commerce-Governance and Experience-AMS-Scenario Governance and Experience-Channel Governance) - 2025 Start (MBA)
TikTok Seattle, WA
$82k-103k (estimate)
Full Time | IT Outsourcing & Consulting 2 Weeks Ago
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TikTok is Hiring a Program Manager Graduate (Global E-Commerce-Governance and Experience-AMS-Scenario Governance and Experience-Channel Governance) - 2025 Start (MBA) Near Seattle, WA

Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. This role will be responsible for building and maintaining governance and experience strategies for the "Shop" section of TikTok, where a user can shop for products using the search bar, by category, or browse within more personalized sections such as "Deals", and "Recommended for you".
We are looking for talented individuals to join our team in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2025.
Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities
-Create & maintain operational processes that ensure we're offering users a trusted and relevant shopping experience for all shopping channels where sellers and products are displayed to customers
-Continuously monitor, audit, and tag low quality product listings displayed on Shop Tab
-Provide regional specific recommendations, insights & analytics to cross functional teams across Product, Search, Recommendation, Algo, Moderation, Seller & Listing Policies teams
-Stay updated on e-commerce compliance standards and industry best practices
-Monitor feedback and user perception, continuously improving the experience on Shop Tab to enhance customer satisfaction
-Partner with data analytics and science teams to actively monitor Shop Tab performance
-Query & analyze data on an adhoc basis to identify issues, perform root cause analysis, or deep dive into seller metrics to support Customer Support or Account Management team members
Qualifications Minimum Qualifications
- Currently pursuing an MBA degree
- Fast learner with a good sense of judgment and original thinking
- Excellent documentation, presentation, communication, organizational, and analytical skills, particularly implemented in a cross-functional and global role
Preferred Qualifications
- 2 years of relevant technical experience (i.e. PM, Engineering, Data Science, or other)
- Experience in E-commerce, specifically in the US region, preferably in areas related to Search & Recommendation, Ads, Campaign, Affiliate or other relevant discovery products
- Experience understanding consumer and shopping habits and developing governance and experience strategies aligned with business objectives
- Proven ability to make quick and effective decisions based on extensive experience
- Experience building product merchandising strategies via structured data, search relevancy, and customized curation
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information:【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $125400 - $139333 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$82k-103k (estimate)

POST DATE

09/01/2024

EXPIRATION DATE

09/28/2024

WEBSITE

tiktok.com

HEADQUARTERS

LONDON

SIZE

7,500 - 15,000

FOUNDED

2016

CEO

TIAN ZHAO

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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