Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Austin, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us?
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team & Role:
Our Growth Team partners closely with mid-market advertisers to develop solutions that build businesses and brands. We have an opening for a Team lead on our Client Solutions team who will be responsible for driving strategy and client service expectations within their specific vertical across the country and globally. They will partner closely with the Sales Industry lead and Vertical Manager and serve as the advocate for their category both internally and externally. They will manage a team of CSM's, and CSP's and be expected to work closely with our product team to find digital media solutions for the vertical/industry they represent. The Client Solutions Lead will have a deep knowledge of online media combined with excellent communication and analytical skills. Success in this position requires a focus on project/relationship management, education, measurement and the ability to tell a strong story that shows TikTok's unique and proven ability to drive client KPIs. This position is full-time and located in our Austin, TX office. We offer a flexible working policy of 2 or more days in the office and the other working days remotely.
Responsibilities:

• Become an expert for your vertical / industry and be able to clearly articulate how TikTok can best serve these clients
• Collect and disseminate best practices and strategies across the Industry to vertical teams, both locally and globally
• Work closely with the sales team to win, maintain and grow strong client relationships with our largest advertisers
• Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business
• Coach Client Solutions Team on consultative, data driven campaign analysis and selling at scale
• Collaborate with leadership to establish a cohesive strategy for Sales and Client Solutions
• Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
• Establish processes to collect advertiser feedback to inform our product strategy
• Partner with cross-functional teams to develop, identify, and implement effective and scaleable process for our growing Client Solutions team
• Work directly with product & engineering teams to troubleshoot client issues.
• Identify needs and help to build scalable processes for our growing Client Solutions team
• Manage and develop a team of Client Solutions Team Leaders to deliver results against set goals
• Ensure a standard of excellence and flawless campaign execution across all teams within your Vertical / Industry

Qualifications
Minimum Qualifications:

• 7 years of experience in client solutions, client services, and/or account management roles within digital marketing
• 2 years of people management experience

Preferred Qualifications:

• Biddable network experience
• Previous experience in a vertical at a brand or agency
• Experience managing advertisers throughout the funnel with a deep understanding of their challenges
• Experience working in digital auction marketplaces with and understanding of how to execute effectively within them
• Experience building relationships with top marketing decision makers at brands and agencies
• Ability to proactively troubleshoot and problem solve quickly and through the proper escalation process
• Proactive attitude with excellent project management, organizational, and analytical skills
• Outstanding executive presence and communication skills, with demonstrated ability to engage C-level executives
• Experience with ad verification partners (IAS, DV, MOAT)
• Self-starter, a fast learner who has critical thinking
• Passion for TikTok marketing, and up for the challenge of building something from the ground up

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at accommodations@tiktok.com.