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TikTok Shop - Seller Growth Operation Manager, Education
TikTok Seattle, WA
$84k-109k (estimate)
Full Time | IT Outsourcing & Consulting 2 Weeks Ago
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TikTok is Hiring a TikTok Shop - Seller Growth Operation Manager, Education Near Seattle, WA

Responsibilities About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
The Seller Growth Operations team at TikTok helps build with day-to-day operations for Merchants and Sellers on the TikTok Shop platform. We are responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers. This team is the voice of the market and collects, prioritizes, and shares meaningful insights to shape the future of TikTok's Seller Growth initiatives.
Responsibilities:
- Methodology Construction: Partner with internal product teams and operations stakeholders to continually frame and improve TikTok Shop's Operational Methodology.
- Curriculum Design: Develop a structured and systematic curriculum to guide merchants on the know-hows of operating a successful business on TikTok Shop.
- Content Development: Create engaging and informative courses and materials, including video tutorials, written guides, and interactive modules catering to different learning styles and expertise.
- Channel Management: Manage a portfolio of communication channels and employ marketing tactics, such as webinars, live streams, social media, and email campaigns for mass outreach to influence merchants' behaviors.
- Data Monitoring: Monitor the performance of educational programs and and analyze their effectiveness; Identify opportunities for improvement, and refine content strategies accordingly.
Qualifications Minimum Qualifications:
- Bachelor's degree and above with at least 5 years of experience in Commerce Education, Marketing, Communication, or a related field.
- Strong understanding of e-commerce business and social media marketing. Familiarity with TikTok and its ecosystem is a plus.
- Ability to analyze core data metrics to generate insights and refine educational approaches.
- Good communication and project management skills; ability to manage cross-functional stakeholders and drive through project implementation.
- Comfortable with questioning the norm and thriving in ambiguous and fast paced environments; Respond calmly towards shifting priorities, business needs, and timelines in a positive demeanor.
Preferred Qualifications
- Experience with community building for Sellers or Businesses.
- Experience with creating Webinars or trainings for sellers.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information:【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $106400 - $191330 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$84k-109k (estimate)

POST DATE

08/30/2024

EXPIRATION DATE

10/14/2024

WEBSITE

tiktok.com

HEADQUARTERS

LONDON

SIZE

7,500 - 15,000

FOUNDED

2016

CEO

TIAN ZHAO

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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