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WHAT IS TIMELEFT?
Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.
Every Wednesday, we host over 8,000 strangers in 600 restaurants across 100 cities in 20 countries. As we expand our reach, we're inviting dynamic individuals to join us on this journey.
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WHAT WILL YOU BE DOING?
As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience. You will be responsible for overseeing all customer support functions and ensuring that our support team is empowered to deliver exceptional service. You will be in constant contact with the head of product to ensure that the product evolves in the right direction and reduces the number of customer complaints we receive.
We are looking for someone who not only has a proven track record in customer support but also shares our passion for building communities and fostering genuine human connections. If you have solid experience in developing and executing customer support strategies, and are ready to take on the challenge of ensuring a safe and positive user experience, Timeleft is the perfect place for you.
As the future Head of Customer Support at Timeleft, you'll embark on a comprehensive journey to elevate our customer support standards and ensure our platform remains a safe and welcoming space for all users.
Your missions will include:
Team Management:
Customer Strategy:
Performance Management:
Cross-functional Project Management:
Vision and Strategy:
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WHAT’S IN IT FOR YOU?
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REQUIREMENTS
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INTERVIEW PROCESS?
Full Time
$231k-326k (estimate)
06/17/2024
12/11/2024
The job skills required for Head Of Customer Support include Customer Support, Leadership, Customer Satisfaction, KPI, Zendesk, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Head Of Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Head Of Customer Support. Select any job title you are interested in and start to search job requirements.