Job Title: Customer Service Representative

Department: Front End

Report to: Front End Manager to Store Director

Starting rate of pay: $18.00/hr

Company Benefits: 

• Flexible Hours

• Employee Discount

• 10 Paid Holidays

• (including 2 days for your birthday)*

• Medical/Vision/Dental Package*

• Free Life Insurance*

• Vacation and Sick Leave*

• Voluntary Insurance Plans (Life, Disability, Cancer, Accidental)

• Long Term Disability

• Wellness Program 

• Discounted Gym membership-(YMCA) 

• Matching 401K*

• Free Life Insurance*

• Vacation and Sick Leave*

• Matching 401K*

• Management Bonuses*

*For qualifying positions

Position Summary: Coordinates the activities of Front End employees on assigned shift, while providing the best customer service possible to fulfill our customers needs.

Job Duties:

- Greets customers when within ten feet and four seconds of contact, by name if possible during transactions

- Monitors the flow of front end, keeps track of breaks

- Provides extensive customer service, answers questions, responds to complaints, processes money orders (Western Union) and cleaner rentals, sells stamps and bus passes, gives out rain checks if necessary

- Processes customer returns, audits register tills, and orders change for the service center, fills change orders of cashiers

- Supervises courtesy clerks and general clerks

- Responsible for handling large sums of money safely

- Performs outs and drops from cashier tills and able to clear register locks, such as voids

- Register accuracy, knows/ carries out proper register procedures, price integrity

- General fronting of shelves, basic cleaning, keep workstation clean and organized by dusting, wiping, and sweeping area, hourly checks of grocery floor

- Duties of a courtesy and general clerk if needed

- Performs other related duties as needed as assigned by manager

Capabilities:

- Stand for long periods of time, very frequent walking back and forth from each register to around the store

- Carry up to 50 pounds, push and pull up to seven shopping carts, frequent motions with arms/hands to ring up/bag groceries

- Use proper safety procedures

- Able to multitask, listen to directions and follow through independently

- Able to deal with difficult customers, have good communication and observation skills

- Able to work with a team and independently when needed

Job Skills:

- Previous experience working with the public

- Basic mathematical knowledge and cash handling experience preferred

- Working knowledge of produce codes required, while able to differentiate between different produce products 

- Basic knowledge of working with computers such as spreadsheets, email, word documents.

Environment:

- Air condition while in store, subject to outside conditions of heat, rain, wind while helping customers to their cars, and chill temperatures if products need to be retrieved from chill

- Very fast paced

Other:

- Must be at least 21 years of age in accordance with company policy

- QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled and access to money transfers via Western Union.

The above topics were covered with me and I understand the responsibility of working in the service center booth. I also acknowledge the importance of properly handling the finances in the booth, which is within my direct control. I acknowledge that I will be held accountable for any negligent acts.