Basic Qualifications (required):

• TS required with the ability to be cleared up to TS/SCI.
• Must have team lead experience.
• Provide program support as a Service Desk Supervisor.
• Manage Service Desk Queues (including application).
• Fulfill tickets and update ServiceNow and AccessDS.
• Supervise Service Desk Technicians Tier 1 and 2.
• Responsible for the daily operation of the Service Desk team.
• Coordination and management of service desk schedule (including part-timers).
• Providing weekly and monthly reports.

Job Type: Contract

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 5 years (Preferred)
• Service Desk Queues: 4 years (Required)
• ServiceNow: 3 years (Required)

Security clearance:

• Secret (Required)

Work Location: In person