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We are a growing Garage Door Company looking to expand our team, located in Matthews, NC and serving all Greater Charlotte and surrounding areas. Our Dispatch Department is seeking qualified candidates to join our Customer Service Team. We have been in business for 10 , our main vision is to provide the BEST customer service to our clients, keeping that reputation on all of our platforms is our number #1 goal.
JOB DETAILS
Customer Service Dispatcher position to receive Inbound Calls and schedule clients with appointments for service repair, installations and estimates. Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.
Duties Include:
Providing Excellent over the phone Customer Service
Create Detailed Invoices/Estimates
Process payments over the phone
Be able to quickly multitask
Follow Up Courtesy Calls
Keep up with leads coming in from different areas
Be on top on work flow and making sure everything is running smoothly.
We look for candidates who thrive in a team environment as well as working solo, and those who can display both professionalism and a fun personality! Applicants must be ENERGETIC, SELF-MOTIVATED, and DRIVEN!
REQUIREMENTS:
8 hour shift: Be flexible for hours 7a-7p Monday-Friday (Closed Saturdays)
1 Year of Customer Service Required
Must have GREAT verbal skills
Must be detail-oriented
Must be 18 years old
Must have reliable transportation
Must have computer knowledge (Microsoft, Excel,etc)
Must have high typing speed skills to take down notes while speaking with customers
Must be able to pass a background check
BENEFITS:
Paid Vacation time (PTO)
Paid Sick days
Dental,Vision, Accident, & Disability Insurance
Work phone/Ipads provided
Responsibilities
Skills
'Work Remotely No
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Full Time
Retail
$37k-50k (estimate)
01/26/2023
10/05/2024
tiptopgaragedoors.com
Charlotte, NC
<25
Retail
The following is the career advancement route for Dispatcher/Customer Service positions, which can be used as a reference in future career path planning. As a Dispatcher/Customer Service, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher/Customer Service. You can explore the career advancement for a Dispatcher/Customer Service below and select your interested title to get hiring information.