5 Guest Care Specialist Jobs in Keene, NH
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The Tire Warehouse Inc
Keene, NH | Temporary | Other | Full Time | Part Time
$30k-37k (estimate)
1 Month Ago
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Guest Care Specialist
$31k-39k (estimate)
Full Time
1 Week Ago
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Tire Choice Auto Service Centers is Hiring a Guest Care Specialist Near Keene, NH
Job DescriptionPosition Summary:
You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.
The hourly range for this role is $14.00 - $17.00.
This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Duties & ResponsibilitiesSuccessfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Able to understand and effectively communicate all products and services Mr. Tire offers to customers.
Partner with Management to produce a safe, and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Maintain an organized and neat customer waiting area.
Other duties as assigned.
You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.
The hourly range for this role is $14.00 - $17.00.
This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Duties & ResponsibilitiesSuccessfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Able to understand and effectively communicate all products and services Mr. Tire offers to customers.
Partner with Management to produce a safe, and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Maintain an organized and neat customer waiting area.
Other duties as assigned.
Job Summary
JOB TYPE
Full Time
SALARY
$31k-39k (estimate)
POST DATE
06/15/2024
EXPIRATION DATE
06/21/2024
WEBSITE
thetirechoice.com
HEADQUARTERS
Estero, FL
SIZE
<25
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