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TelaForce, a Titan Technologies company, is seekingtemporaryHelp Desk Coordinators to provide Tier 1 Technical Support and Customer Service Support in support of our Call Center operations. In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Help Desk support including impeccable customer service skills, technical savviness, and a strong aptitude for multitasking.
Candidates must be willing to work flexible hours that may include weekends (8:00 am-4:30 pm CT), weekdays (6:00 am-8:00 pm CT) or holidays (as needed). This is a temporary, full-time position. All candidates must have the ability to work remotely so you must have dependable high-speed internet, a reliable computer (Windows PC or Mac OS only) with the latest updates and anti-virus/anti-spyware software, a headset with microphone that will connect to your computer, and a quiet area free from distractions where you can take calls.
Duties & Responsibilities:
Under general supervision, you will provide Technical Support and Customer Service support to an end-user community supporting all applications, software and processes utilized by our clients. This includes but is not limited to hardware/software issues, browser troubleshooting and navigation, and answering customer program questions. You will provide support to identify customer needs, clarify information, research, and provide solutions and/or alternatives to customer issues. All Help Desk Coordinators will address incidents and respond to users in accordance with agreed-upon procedures and Service Levels. You will interface with multiple levels of users, customers, supervisors, and management staff.
Required:
Preferred:
Education:
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
Temporary
$45k-55k (estimate)
06/07/2024
08/06/2024
titan-techs.com
FORT LAUDERDALE, FL
50 - 100
2010
DORE S PERLER
<$5M
The job skills required for IT Help Desk Coordinator (Temporary) include Troubleshooting, Help Desk, Customer Service, Technical Support, Microsoft Office, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Coordinator (Temporary). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Coordinator (Temporary). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Coordinator (Temporary) positions, which can be used as a reference in future career path planning. As an IT Help Desk Coordinator (Temporary), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Coordinator (Temporary). You can explore the career advancement for an IT Help Desk Coordinator (Temporary) below and select your interested title to get hiring information.