We are currently looking for Customer Service Representatives to interface with trade partners and homeowners to schedule and complete warranty service work.

Job Description:

The Customer Service Representative will be responsible for 1-2 subdivisions for evaluating homeowners claims, scheduling subcontractors and ultimately completing each claim.

Responsibilities:

• Management of warranty claims
• Evaluate claims and schedule subcontractors for completion
• Conduct follow-up visits with the homeowner
• Maintains customer satisfaction
• Hold subcontractors accountable for any substandard work and quality repairs
• Work closely with subcontractors to provide excellent customer service through warranty service and administration
• A high degree of computer experience
• Ability to work in a busy, sometimes demanding, environment
• An eye for quality, and tenacious follow-up
• Must have a vehicle and a valid driver's license
• Visit the home to inspect and assess the issue and determine if it is under warranty
• Schedule, set, and communicate all service request work
• Perform all necessary follow-through communication, and scheduling with both the homeowner and the trade to complete service requests
• Keep accurate service request logs and documentation of all work performed
• Other duties as assigned

Education: High School

• High School diploma or GED required

Experience: 24 months

Physical:

• The ability to operate a motor vehicle
• Climbs stairs
• Climb ladders
• Bend, stoop, reach, and lift equipment that may be more than 50 pounds
• Finger dexterity may be required to operate a computer keyboard and calculator

Skills:

• Highly organized
• Detail oriented, and efficient in approaching tasks
• Scheduling

Related Experience: New home inspection: 2 years (Required)