Description

Team Member Benefits: 

• Medical, Dental and Vision 

• Employer Paid Life Insurance 

• Other Supplemental Benefits 

• Employer Matched 401K 

• Hotel Room Discounts across multiple brands 

• Enhanced paid vacation, sick time and holiday pay 

Essential Job Functions: 

• Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards. 

• Be aware of guest satisfaction scores, and work towards increasing them by implementing procedures to ensure 100% satisfaction. 

• Responsible for directing and overseeing the Engineering Department

• Guide, direct, and lead company engineering efforts, to include coaching employees to resolve and de-escalate conflicts 

• Must stay current on all safety policies and procedures 

• Monitor vendor contracts to assure quality, delivery, warranties, exchanges, upgrades, etc. are consistently met 

• Create and implement preventive maintenance programs 

• Lead, develop and support associates to ensure they are performing in accordance with established

• standards and TKo core values. 

• Assist the GM with financial operations and operating department(s) oversight. 

• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. 

• Prepare schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs. 

• Conducts performance evaluations that are timely and constructive. 

• Handles discipline of team members as needed and in accordance of company policy. 

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. 

• Manages daily quality, consistency, and adherence to brand standards. 

• Implement training program for all team members and new hires. 

• Ensures mechanical equipment and the physical plant is properly operated and maintained exceeded both TKO and Hyatt standards. 

• Lead hotel’s safety committee. 

• Participate in Manager on Duty program as needed. 

• Perform other duties as requested by management. 

Qualifications

• Two years’ experience as a Hotel Chief Engineer. 

• Working knowledge of applicable mechanical systems. 

• Can communicate well with guests.

• Must be willing to pitch-in and help co-workers with their job duties and be a team player.

• Must be able to provide outstanding customer service to internal and external guests. 

• Must have knowledge of departmental operations.

• Must have knowledge of computers and training techniques.

• Maintain a professional appearance and manner at all times. 

• Ability to exercise judgment in evaluating situations and in making sound decisions.

• Must have strong interpersonal skills and cordial behavior. 

• Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels. 

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

• Excellent communication, organization, written and guest relations skills. 

• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines. 

• Strong interpersonal skills and a can-do positive attitude. 

• A true desire to satisfy the needs of others in a fast-paced environment. 

• Refined verbal and written communication skills. 

Job descriptions and responsibilities are subject to change depending on business needs.