7 Problem Management Analyst (Onsite) Jobs in Greenville, SC
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Problem Management Analyst (Onsite)
$86k-109k (estimate)
Contractor
4 Months Ago
TM Floyd & Company is Hiring a Problem Management Analyst (Onsite) Near Greenville, SC
We’re looking for a Problem Management Analyst for an onsite role in Greenville, SC. If you’re looking for a new opportunity, apply today!
Key Responsibilities:
The salary range for this position is $75,000 - $90,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!TM Floyd & Company participates in E-VERIFY AAP, EEO
Key Responsibilities:
- Drive engagement, investigation, and resolution on operational Problem management topics
- Analyze data to understand customer issues, identify opportunities, anticipate risks, and create prioritized backlog items and solutions for impacted services
- Contribute to and/or lead the resolution of ongoing high-priority production issues
- Use statistical tools and techniques to identify process gaps, root cause issues, and drive data driven decision making
- Collaborate with cross-functional teams to analyze and evaluate business impacts, develop best practice plans, and communicate final recommendations to prevent recurrence of high-priority Incidents
- Must be a U.S. citizen or Green Card holder
- Experience with ServiceNow IT Service Management (ITSM)
- Infrastructure knowledge of Cloud, Networks, Load Balancers, Servers, Firewalls
- Self-starter with a knack for debugging complex issues
- Advanced understanding of data sources & relationships, reporting tools and systems knowledge, including experience in measuring, and managing data quality
- ITIL certification a plus
The salary range for this position is $75,000 - $90,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!TM Floyd & Company participates in E-VERIFY AAP, EEO
Job Summary
JOB TYPE
Contractor
SALARY
$86k-109k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
11/24/2024
WEBSITE
tmfloyd.com
HEADQUARTERS
COLUMBIA, SC
SIZE
200 - 500
FOUNDED
1976
TYPE
Private
CEO
TERRY M FLOYD
REVENUE
<$5M
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