** Job Details**

**Patient Service Representative - Addiction Recovery**

**Department:** Addiction Recovery - CPG **Usual Schedule:** M-TH 10a-7p, F 8a-4p **Entity:** Carle Foundation **On Call Requirements:** None **Job Category:** Clerical/Admin **Work Location:** Carle Champaign on Kirby **Employment Type:** Full - Time **Nursing Specialty:** **Job Post ID:** 21691 **Secondary Job Category:** **Experience Requirements:** 1 - 3 Years **Weekend Requirements:** None **Education Requirements:** Associates Degree **Shift:** Rotating **Location:** Champaign, IL **Holiday Requirements:** None

**Job Description**

**JOB SUMMARY:**

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

**EDUCATIONAL REQUIREMENTS**

Associates Related field or Three (3) years of experience in an office/customer service environment is an acceptable substitution for Associates degree.

**CERTIFICATION & LICENSURE REQUIREMENTS**

Successful completion of medical terminology course within one (1) year of start date in position.

**EXPERIENCE REQUIREMENTS**

Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.

**OTHER REQUIREMENTS**

Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.

**ESSENTIAL FUNCTIONS:**

* Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.

* Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

* Serves as a role model by conducting self in a responsible, professional manner.

* Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.

* Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.

* Successful completion of mandatory insurance training and ongoing competency refreshers.

* Competent to initiate and secure prior authorizations as needed.