1 Member Support Representative II (Hybrid) Job in Englewood, CO
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Member Support Representative II (Hybrid)
$33k-41k (estimate)
Full Time | Education & Training Services
2 Months Ago
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Toastmasters International is Hiring a Member Support Representative II (Hybrid) Near Englewood, CO
SummaryIn the role of Club and Member Support Representative II you will interact internally with our team as well as externally with our members from around the world. This position requires a person with an understanding of customer support principles, excellent communication skills, and a passion for service.
Description
Compensation for this position is $21.75 per hour and is non-exempt. This is a hybrid role, with some days remote and some days on-site (Tuesday and Wednesday are required in-office days each week) in our office at 9127 S. Jamaica St. Englewood, CO 80112. When working in the office, we follow CDC guidelines.
J oin Toastmasters! We offer a competitive salary and benefits package which offers: Medical, Dental, Vision, Life, Short and Long Term Disability Insurance, 401(k), and Pension Plan, along with 15 days paid Vacation, 9 paid sick days and 12 paid Holidays.A close-knit culture and steady work/life balance are tantamount to success at Toastmasters International. The educational nonprofit strives to cultivate an upbeat, prolific workforce through valued perks , such as complimentary coffee and tea bar, free access to bikes in the business park, employee-focused events/lunches, and prize-winning contests.
The company-wide camaraderie can be felt in the sleek breakrooms and wide-open workspace that faces large windows and lets in a lot of light and positive energy in a LEED-certified building.
Holidays are a big deal here: in addition to 12 paid holidays per year, the company encourages monthly potlucks, costumes on Halloween, department decorations, and making merry at year’s end.
Smart casual is the dress code, which means you can wear jeans with a nice shirt and shoes. Toastmasters' employees are welcome to become Toastmasters members with free membership and an on-site company club.
Wellness is a focal point throughout the year, highlighted by events, including our annual Toastmasters International 5K Run/Walk!Find out how Toastmasters incites a sense of community – Learn more today!
Principals only. Recruiters, please do not contact this job poster.
Description
- Provide quality service and support to external and internal customers, via telephone, email, chat, mail, and face-to-face
- Use a computerized system to support member inquiries, such as website navigation and financial transactions
- Maintain the accuracy of member data and records, and assist in the preparation of required reports
- Establish and maintain effective working relationships with management, staff, and Toastmasters members
- Trained in a singular subject to provide specialized support
- Other duties as required by management
- Interact with customers as a primary focus
- Team player with a positive attitude
- Detail-oriented individual, with strong analytical, organizational, and time management skills
- Excellent communication skills, both verbal and written
- Ability to write professionally clear and concise letters, chats, and emails
- Ability to multi-task and handle a high volume of customer interaction
- Superior data entry experience with proven speed and accuracy
- Strong knowledge of customer service principles and practices, which includes advanced problem-solving and/or sophisticated member satisfaction techniques
- Must be able to work on a team, as well as independently, and contribute to multiple projects
- Must be flexible and able to accept and adapt to change
- Non-profit or member support experience is a plus
- Web chat experience a plus
- Fluent in English, both verbal and written
- Intermediate to Advanced skills – Microsoft Office Suite
- Minimum of 1-2 years data entry experience
- Minimum of 2-3 years customer service experience
- Minimum high school diploma or equivalent
- Call center experience, or experience with emailing, phone calling, and web chatting preferred.
Compensation for this position is $21.75 per hour and is non-exempt. This is a hybrid role, with some days remote and some days on-site (Tuesday and Wednesday are required in-office days each week) in our office at 9127 S. Jamaica St. Englewood, CO 80112. When working in the office, we follow CDC guidelines.
J oin Toastmasters! We offer a competitive salary and benefits package which offers: Medical, Dental, Vision, Life, Short and Long Term Disability Insurance, 401(k), and Pension Plan, along with 15 days paid Vacation, 9 paid sick days and 12 paid Holidays.A close-knit culture and steady work/life balance are tantamount to success at Toastmasters International. The educational nonprofit strives to cultivate an upbeat, prolific workforce through valued perks , such as complimentary coffee and tea bar, free access to bikes in the business park, employee-focused events/lunches, and prize-winning contests.
The company-wide camaraderie can be felt in the sleek breakrooms and wide-open workspace that faces large windows and lets in a lot of light and positive energy in a LEED-certified building.
Holidays are a big deal here: in addition to 12 paid holidays per year, the company encourages monthly potlucks, costumes on Halloween, department decorations, and making merry at year’s end.
Smart casual is the dress code, which means you can wear jeans with a nice shirt and shoes. Toastmasters' employees are welcome to become Toastmasters members with free membership and an on-site company club.
Wellness is a focal point throughout the year, highlighted by events, including our annual Toastmasters International 5K Run/Walk!Find out how Toastmasters incites a sense of community – Learn more today!
Principals only. Recruiters, please do not contact this job poster.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Education & Training Services
SALARY
$33k-41k (estimate)
POST DATE
07/31/2024
EXPIRATION DATE
08/17/2024
HEADQUARTERS
MIAMI, FL
SIZE
25 - 50
FOUNDED
2019
CEO
BECKMAN COULTER
REVENUE
<$5M
INDUSTRY
Education & Training Services
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