Job Summary:
Orion Risk Management, an Alera Group Company is seeking a personable and talented Employee Benefits Account Coordinator for a new opportunity with their Employee Benefits team!

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you’re looking for, this is your chance to be part of an amazing organization!

Responsibilities

• Assisting with maintenance and servicing the day-to-day needs of the Producer, Account Lead, clients, and employees.
• Assist with the Alera resources, client team, and client on communication materials.
• Assist Help Desk with Inquiries from employees when needed and escalated claims and eligibility.
• Provide ongoing support to clients with the direction of the Account Lead.
• Assist the Account Lead in preparing for onsite client and/or employee enrollment meetings.
• Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimal results in a timely manner.
• Work effectively and collaboratively with internal client service team – producers, account lead, financial analyst to handle requests in a professional manner.
• Assist with open enrollment preparation and follow-up.
• Order and assist in assembling any Open Enrollment Materials & Required Notices.
• Enter and maintain client data in Outlook, Salesforce, Ndrive/Xdrive.
• Process Open Enrollment Change/Enrollment Forms (i.e., Ease and manual processing).
• Review and respond timely to any client issues, questions, concerns, or customer service inquiries that are directed to you.

Qualifications

• Excellent time management skills and ability to prioritize work and multi-task.
• Strong organizational skills, attention to detail, and ability to successfully interact at all

company levels while maintaining a high degree of confidentiality.

• Assume other special duties as requested such as maintenance of Zendesk, client landing pages, client reconciliations, etc.
• New hires without an active life and health license will be required to obtain license within 6 months from date of hire. Please make sure to coordinate with the team to ensure the time you need to obtain the licensing requirement coincides with workload.
• Maintain CE credit requirements to ensure appropriate life and health license is kept active.

Benefits & EEO Information

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

Salary: $24-$27/hr

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Join our team at Alera Group, where you can make a difference in the lives of employees by delivering exceptional benefits solutions tailored to their needs. Be part of a collaborative environment that values innovation and local service while offering opportunities for professional growth and development. Apply now and embark on a rewarding journey with us!

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Newport Beach, CA 92660