At Togyushi, culinary excellence meets a vibrant and supportive work environment. Specializing in high-end Japanese Wagyu Kappo, Togyushi takes pride in serving dishes crafted from locally-sourced ingredients and premium Japanese wagyu.

Our restaurant seamlessly blends traditional cooking methods with a modern approach, offering a unique dining experience.

We foster a collaborative and inclusive work culture where every team member is valued. Our staff enjoy a supportive environment, opportunities for growth, and the chance to work with a passionate and dedicated team.

If you are passionate about food and hospitality and want to be part of our dynamic team, we would love to hear from you.

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Role Overview :

The Floor Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, and maintaining a high standard of food quality and presentation.

This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities :

1. Operational Management :

• Supervise and manage the daily operations of the restaurant floor.
• Ensure that all service standards and quality control measures are met.
• Oversee the setup, service, and cleanup of the dining area.
• In charge of maintenance of the facility, including water, electricity, equipment, and gas.

2. Staff Supervision :

• Train, mentor, and supervise floor staff, including waiters, hosts, bar team, and cleaning crew.
• Schedule staff shifts and manage time-off requests to ensure adequate coverage.

3. Customer Service :

• Greet and welcome guests, ensuring a positive dining experience.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Monitor and respond to customer feedback to improve service quality.

4. Inventory and Supplies :

• Monitor inventory levels and coordinate with the kitchen and bar to ensure sufficient stock.
• Place orders for supplies.
• Maintain proper storage and handling of food and beverages.

5. Health and Safety :

• Ensure compliance with health and safety regulations.
• Conduct regular inspections to maintain cleanliness and sanitation standards.
• Implement and monitor safety protocols for staff and guests.
• In charge of weekly garbage disposal and pest control.

6. Event Coordination :

• Assist in planning and executing special events and private parties.
• Coordinate with event organizers to ensure all requirements are met.

Experience :

• A minimum of five years of experience in floor service.
• Prior experience in opening and setting up restaurants.
• Experience in esteemed establishments such as Michelin-starred restaurants or 5-star hotel restaurants is highly desirable.
• Sake or Wine Sommelier experience is preferred.
• Previous experience with Japanese cuisine is preferred.

Language Proficiency :

• Fluent in English with excellent communication skills.
• Proficiency in Japanese is advantageous but not mandatory.

Qualifications :

• A proactive attitude towards continuous learning and professional development is essential.
• A strong work ethic and a proactive approach are mandatory. Candidates must demonstrate diligence and commitment to their role.

Last updated : 2024-07-09