6 Customer specialist Jobs in Beaverton, OR
Token Metrics is Hiring a Customer specialist Near Beaverton, OR
Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders.
You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond to comments and community member queries in a timely manner
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Work with the team to improve the server and community experience, increase engagement and activity
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Assist with other matters relevant to the role, as provided by Token Metrics
- Identify & remove spam, scammers, and inappropriate content from our Discord server
Requirements
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt / respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Token Metrics helps crypto investors build profitable portfolios using artificial intelligence-based crypto indices, rankings, and price predictions.
Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.
PI242389713
Last updated : 2024-06-17
Job Summary
Full Time
$42k-53k (estimate)
06/18/2024
09/18/2024
The job skills required for Customer specialist include Customer Service, Products and Services, Customer Support, Customer Satisfaction, Presentation, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer specialist positions, which can be used as a reference in future career path planning. As a Customer specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer specialist. You can explore the career advancement for a Customer specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
05/01/2022: El Paso, TX
Responding promptly to customer inquiries.
03/04/2022: Elyria, OH
Communicating with customers through various channels.
04/11/2022: Saint Cloud, MN
Acknowledging and resolving customer complaints.
02/20/2022: Los Angeles, CA
Knowing our products inside and out so that you can answer questions.
04/22/2022: Denver, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
04/10/2022: Long Beach, CA
Give credence to customer complaints.
05/08/2022: Kingsport, TN
Understand The Needs Of The Business.
02/20/2022: Tallahassee, FL
Listen attentively and actively.
03/12/2022: Madison, WI
Make the customer feel comfortable.
03/03/2022: Schenectady, NY
Step 3: View the best colleges and universities for Customer Specialist.
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