Service Coordinator | Colorado Springs, CO

Company Overview:

Service Logic is the nation’s largest independent HVAC service company with over $2 billion in annual sales and over 4,100 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic growth of recent acquisitions as well as the base businesses by focusing on increasing the maintenance contract base. Service Logic is a Leonard Green Company, Leonard Green is one of the world’s premier private equity groups.

Tolin Mechanical Systems Company (Tolin) was the first HVAC company acquired by Service Logic in 2004. Tolin was originally established in 1948 in Denver, Colorado and including Denver also has 3 other offices in Colorado [Fort Collins, Colorado Springs, Silverthorne], 2 offices in Arizona [Phoenix, Tucson] and an office in the Mid-Atlantic region. Tolin’s annual sales exceed $90 million and Tolin has approximately 350 employees.

Tolin is proud of the customer-centric team we have built over the years, made up of the most talented engineers, HVAC technicians, sales professionals, operations personnel and our highly qualified financial and administrative team. We provide centralized corporate services to all locations from our corporate headquarters in Denver, CO.

General Description:
Tolin Mechanical, an established, well recognized and respected HVAC service contractor, is looking for an experienced Service Coordinator to join our Colorado Springs Branch. We are seeking a candidate who meets the qualifications listed below.

We have a solid team of experienced and respected technicians. Our business continues to grow, and we are looking for another solid Service Coordinator that is interested in a long-term position and who will fit well into our team.

Service Coordinators report to the Director of Corporate Services and provide support to service operations, helping to ensure that all contractual commitments to the customer are met in a timely, high quality, and cost-effective manner. They work to maintain the highest level of customer satisfaction possible, exceeding customers’ expectations. Tied into the overall team picture, Service Coordinators help to ensure that financial objectives are redeemed through efficient and effective coordination.

Summary of Job Functions and Equipment:

• Internal company relations
• External relations with customers and vendors
• Customer Satisfaction
• Technical competency of field, mechanical, and electrical activities
• Service sales to operations turnover
• Administrative, accounting, and sales support
• Coordination of staff
• Materials and equipment procurement
• Subcontract administration
• Work order scheduling
• Back up and support Customer Service dispatching

Ideal candidates will have the following qualifications:

• Demonstrated ability to develop rapport and productive working relationships with clients, vendors, and co-workers.
• Values and display exceptional customer service
• Strong organization skills
• Strong communication and coordination skills
• Minimum 1-3 years in HVAC or facility service-related business

Minimum Qualifications:

• Over 18 years of age
• High School diploma or GED
• Familiarity with HVAC/Facility Service business
• Strong written and verbal English skills
• Valid driver's license with driving record in good standing

Compensation & Benefits:

Average Starting Rate: $22.00 - $25.00 per hour. Combined experience, education, skills and knowledge will be taken into consideration.

• Medical, Dental and Vision Plan
• Life insurance
• Long Term disability
• Flexible Spending Accounts
• 401K Plan
• Profit Sharing based on company performance
• Tuition Reimbursement
• Company cell phone
• Fuel card
• Paid Holidays
• PTO Program
• Professional training and development opportunities