51 Customer Service Representative I Jobs in Baltimore, MD
Tom Drexler Plumbing, Air & Electric is Hiring a Customer Service Representative I Near Baltimore, MD
Are you someone that provides service with a smile?
Do you enjoy working with people and building rapport?
Are you looking for a career with a growing company with many advancement opportunities?
Then come join our team! Bi-LINGUAL a PLUS!!!!Len The Plumber Heating and Air is looking for friendly, enthusiastic, Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication for existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work.
Essential Job Functions
- Quickly and efficiently answer and handle high-volume customer calls each shift
- Conveys a positive impression of the company while establishing and building long-term customer relationships
- Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
- Correctly addresses customer needs by quickly identifying the best path to resolution, and taking action
- Accurately collects and enters all necessary customer information into the day service database
- Contributes to the department and company's success by meeting and exceeding all performance objectives
- Maintains performance proficiency by staying current on all updates and process changes
- Proactively identify areas for process change to improve customer-handling procedures
- A positive, friendly, and helpful demeanor
- Superior communication (oral, written, and over the phone)
- A self-starter who will thrive working independently and on a team
- Good listener, empathetic, and customer focused
- Problem-solving with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
- Sales experience a plus
- High School Diploma or equivalent required, associates and college degrees preferred.
- Based on experience
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Employee Assistance Program (EAP)
Job Summary
Full Time
Specialty Trade in Construction
$37k-46k (estimate)
07/24/2024
01/18/2025
tomdrexlerplumbing.com
LOUISVILLE, KY
100 - 200
1982
Private
$10M - $50M
Specialty Trade in Construction
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About Tom Drexler Plumbing, Air & Electric
Tom Drexler Plumbing is a provider of heating, drain cleaning, air conditioning and plumbing services.
The job skills required for Customer Service Representative I include Customer Service, Call Center, Problem Solving, CSR, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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