346 Customer Service Representative Jobs in Tampa, FL
Tom Drexler Plumbing, Air & Electric is Hiring a Customer Service Representative Near Tampa, FL
Acree is an award-winning home services company seeking to hire additional Customer Service Representatives for our growing call center. Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee.
At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!Essential Job Functions
- Take incoming calls from customers and convert them t to booked appointments.
- Outbound calling to our customer database to schedule appointments
- Follow up satisfaction calls to our completed jobs
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
- Ability to multi-task and strong attention to detail.
- Ability to stay calm in high-stress situations and keep a professional, calm demeanor
- Conveys a positive impression of the company while establishing and building long-term customer relationships
- Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
- Correctly addresses customer needs by quickly identifying the need, the best path to resolution, and taking action
- Accurately collects and enters all necessary customer information into the service database
- Communicates effectively and collaborates with all internal departments to satisfy customer needs
- Follows up with customers to ensure completion of and overall satisfaction with service provided
- Contributes to the department and company's success by meeting and exceeding all performance objectives
- Maintains proficiency of performance by staying current on all updates processes and changes
- Proactively identify areas for process change to improve customer-handling procedures
- Proficiency with computers, especially Microsoft Office software
- General office practices and procedures
- Basic methods and practices of financial and general record keeping
- Telephone sales experience in a Service environment is highly preferred
- A positive, friendly, and helpful demeanor
- Superior communications (oral, written, and over the phone)
- A self-starter who will thrive working independently and on a team
- Good listener, empathetic, and customer focused
- Problem-solving with the ability to prioritize
- Ability to multi-task with attention to detail
- Sales experience a plus!!!
- High School Diploma or equivalent required, associates and college degrees preferred.
- $15 - $19 per hour
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Employee Assistance Program (EAP)
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.EOE
Job Summary
Full Time
Specialty Trade in Construction
$38k-48k (estimate)
06/02/2024
11/26/2024
tomdrexlerplumbing.com
LOUISVILLE, KY
100 - 200
1982
Private
$10M - $50M
Specialty Trade in Construction
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About Tom Drexler Plumbing, Air & Electric
Tom Drexler Plumbing is a provider of heating, drain cleaning, air conditioning and plumbing services.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Microsoft Office, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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