6 Dispatcher Jobs in East Hanover, NJ
Tom Drexler Plumbing, Air & Electric is Hiring a Dispatcher Near East Hanover, NJ
This is a Full Time Hourly In-Office position in our Russo Branch office in East Hanover NJ. The schedule is generally a Monday - Friday Day Shift with some flexibility for occasional weekends or later shifts.
Essential Job Functions
- Learn ServiceTitan and how to dispatch within the CRM.
- Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
- Updates Service Manager throughout the day of revenue to goal.
- Updates Call Center Lead with calls needed to fill schedule
- Manage the whereabouts and needs of technicians in the field
- Confirm upcoming appointments for the department
- Learns the strengths and weaknesses of service technicians to methodically select right tech for right call
- Builds rapport with technicians to foster good communication between tech and dispatcher
- Communicates with customers to keep them informed of their appointment
- Reviews service call and any prior customer or location history to drive revenue
- Promotes same day work and rearranges schedule to accommodate completion of job
- Schedules return visits or sold work accordingly in a timely manner
- Reschedules low-priority calls to capture the urgent and high-priority calls
- Review completed work for accuracy and ensure technicians have captured all needed information
- Provide reports on technician KPI and revenue as needed
- Participate in ongoing training to develop as a professional
- Administrative duties to assist the sales and service department as needed
- Work is generally performed in an office environment.
- Ability to sit for prolonged periods of time at a computer
- Ability to multi-task with a high level of accuracy and attention to detail
- Mastery of prioritization of tasks and responsibilities without oversight
- Strong communication skills, written and verbal
- Proficient with Microsoft Suite including Word, PowerPoint, Excel and Outlook
- Goal-driven and results-oriented
- Resourceful, quick thinking, and adaptive
- Experience with ServiceTitan preferred but not required
- High School Diploma or GED
- Sales experience is strongly desirable.
Job Summary
Full Time
Specialty Trade in Construction
$47k-63k (estimate)
06/27/2024
12/22/2024
tomdrexlerplumbing.com
LOUISVILLE, KY
100 - 200
1982
Private
$10M - $50M
Specialty Trade in Construction
Related Companies
About Tom Drexler Plumbing, Air & Electric
Tom Drexler Plumbing is a provider of heating, drain cleaning, air conditioning and plumbing services.
The job skills required for Dispatcher include Customer Service, Communication Skills, HVAC, Call Center, Flexibility, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
02/02/2022: Las Cruces, NM
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.
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