277 HVAC Service Manager Jobs in Alexandria, VA
Tom Drexler Plumbing, Air & Electric is Hiring a HVAC Service Manager Near Alexandria, VA
Essential Job Functions
- Work closely with the HVAC Branch Manager to implement business strategies.
- Manage department through monitoring costs, overhead, and manpower to maintain desired Gross Profit Margins. Achieve budgeted gross margin goals on all residential HVAC service and repair jobs.
- Manage Service Technicians utilizing key metrics to drive the team to achieve company targets.
- Provide field coaching, role-playing and customer service training to Service Technicians following the Nexstar Service System process.
- Provide or schedule customized technical training to Service Technicians based on technical training proficiency and needs of each individual technician on the team.
- Recruit, retain, and train professional Service Technicians through traditional recruiting, referral, and networking efforts.
- Hold team accountable for their productivity performance (i.e. revenue, KPI’s per work order, close rate, customer satisfaction, etc.).
- Work closely with dispatchers in offering guidance in matching service calls to the right Service Technician based on technical proficiencies and key productivity metrics.
- Monitor performance of field technicians daily to achieve daily, weekly, and monthly sales performance goals.
- Manage team schedule to ensure appropriate coverage to meet ongoing customer demand
- Create and lead productive and high energy Service Tech meetings to cover relevant customer and training topics and develop technician teams appropriately.
- Manage the Service Technician payroll and payroll approval process.
- Provide digital tablet support and assistance when needed on Service Titan platform to field technicians Facilitate technician turn-in process while also ensuring proper detailing of tickets.
- Partner with operations team to ensure quarterly truck inventories are scheduled and administered while ensuring technicians are proficient in both warehouse and supply house inventory procedures Work with accounting team to address any accounts receivable issues.
- Coordinate with internal resources to ensure appropriate equipment rental, day labor, insurance inquiries, labor subcontracting, and other day to day operational needs are properly addressed.
- Manage any customer issues to full and timely resolution.
- Work closely with the HVAC Branch Manager to implement business strategies.
- Conduct site visits and one on one time with technicians in the field on a weekly basis for quality assurance, training purposes, and to ensure technician engagement.
- Attend Daily Huddle to:
- Determine actions needed to achieve daily/weekly/monthly goal
- Communicate areas of opportunity or strength to facilitate team and branch growth
- Report on the daily performance of the team on key metrics
- Present tracking data on field training and key initiatives
- Maintain compliance with local, state, and federal regulations (understand and abide by compliance requirements for operations).
- Ensure safety best practices are followed in the field.
- Provide leadership, mentorship and coaching to a team of Service Technicians
- Ability to mobilize a team of professional Service Technicians to drive team and branch results
- Ability to provide great customer service
- Ability to work cross-functionally in a professional and courteous manner
- Ability to solve problems and develop appropriate action plan
- Ability to manage internal resources effectively and efficiently
- Ability to hold a team accountable for results
- Ability to train a technical workforce
- Excellent business acumen
- Excellent interpersonal and communication skills
- Excellent organizational and follow-through skills
- Good understanding of inventory management and logistics
- Ability to work extended hours, weekends and holidays
- Work is generally performed in an office environment.
- Ability to lift and transport up to 50 lbs.
- Ability to travel to other locations, to training sessions and/or meetings, car or air travel.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.EOE
Job Summary
Full Time
Specialty Trade in Construction
$80k-105k (estimate)
05/31/2024
10/02/2024
tomdrexlerplumbing.com
LOUISVILLE, KY
100 - 200
1982
Private
$10M - $50M
Specialty Trade in Construction
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About Tom Drexler Plumbing, Air & Electric
Tom Drexler Plumbing is a provider of heating, drain cleaning, air conditioning and plumbing services.
The job skills required for HVAC Service Manager include HVAC, Customer Service, Leadership, Plumbing, Coaching, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a HVAC Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HVAC Service Manager. Select any job title you are interested in and start to search job requirements.
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