• Oversee all aspects of the site.
• Maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Maintain unit, grounds, and car wash.
• Must have an open availability and work 40-45 hours per week.
• Must be proficient in all opening and closing tasks.
• Update checklist, inventory, and reports as needed.
• Communicate good news, bad news, breakdowns, etc. with the general manager and shift leads.
• Implement and enforce policies, procedures, and the employee handbook to all team members.
• Enforce cleaning and hourly inspections to be enforced by management.
• Car wash management.
• Guest damage / incident claims: handle guests in a positive manner, collect data for the management team, assist with the completion of a claim, ordering parts, calling guests, etc.
• Enforce completion of checklists.
• Perform and enforce hourly inspection and follow-up on issues.
• Drive for Top Level KPI’s within the franchise community.
• Be an Ambassador for our Unlimited Club.
• Hold site to Franchise Standard of Operations Guide.
• Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List.
• Ensure every team member is using proper dialog.
• Team Member Relations:
  • Managing a team and developing relationships.
  • Following checklists.
  • Providing team accountability.
• Assist the general manager to recruit, hire, and train a high performing staff.
• Assist the general manager with staff management:
  • Assist in scheduling and supervising staff.
  • Assist in training / re-training staff members to ensure superior customer service is the standard that all members receive.
  • Resolving employee issues or concerns.
  • Establish and maintain a positive atmosphere within the staff. 
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in tracking of supplies using specific budgets based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Perform basic maintenance of equipment and inspect work performed by contracted vendors.
• Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
• Any additional tasks that pertain to benefiting the company and taking care of the guests

• Train new team members and franchisees on all team member positions utilizing Tommy’s U training tools and systems and verifying completion of all assigned training.
• Ensure team members and franchisees are knowledgeable on situational awareness and safety procedures.
• Develop Future Leaders Assistant Site Leader and franchisee’s on the following items:
  • How to run a shift.
  • How to make a schedule.
  • How to handle a warranty request report.
  • How to handle issues with team members and complete proper documentation.
  • How to complete and manage the hourly position board.

• Able to work in a fast-paced environment with urgency.
• Able to move about inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate (both orally and in writing), detect, converse with, discern, convey, express oneself and exchange information.
• Able to move equipment weighing up to 30 pounds.
• Able to work and commute in all weather conditions.
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
• Continual standing, moving, and walking for several consecutive hours during shift, which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.
• Available to be on-call for emergencies.
• Continual talking in person or on the phone during shift.

• 2 Years Assistant Managerial Experience.
• Proven experience in a successful customer service role.
• Exceptional verbal and communication skills.
• Strong problem solving and multitasking skills.
• High School Diploma or GED; Associates Degree or equivalent experience preferred.
• Must be 18 year of age or older.
• Successful completion of Tommy’s University training program.
• Basic computer proficiency, including, but not limited to, point of sale system and Google Workplace applications such as Google Office and email.
• Hard working, enthusiastic and energetic!
• Experience working as a Shift Lead or Team at Tommy’s Car Wash Express is preferred.

Job Summary