Job Description:

Tommy Nobis Center Mission: Empowering People Through Employment

Vision: Tommy Nobis Center envisions supportive communities where people with disabilities are afforded the opportunity to work.

We encourage veterans and people with disability to apply

Position Summary:

Under the supervision of the Program Manager, the General Clerk is responsible for delivering all official mail. This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. This position will be responsible for all or some of the following essential job functions and responsibilities based on the individual contract office needs. This position is deemed non-essential.

Essential Job Functions and Responsibilities:

• This position is responsible for receiving, processing, distributing, and dispatching all official mail/parcels for all base-supported units. All mail shall be secure at all times.
• Separate all personal mail addressed to unaccompanied personnel and dispatch to Postal Service Center (PSC) receptacles.
• Check mail for damages and annotate date of receipt on all parcels.
• Develop log or tracking system (manual or automated) to monitor accountable mail processing
• Be able to document all system operations information, daily/weekly/machine cleaning and maintenance conducted.
• Assist Activity Distribution Office (ADO) to prepare forms in duplicate for each type of mail or shipment of out-going accountable mail that enters the UPSP mail stream.
• Notify ADO’s of accountable mail/parcels to be picked up at the OMC, if items cannot be delivered.
• Ensure all accountable mail is received and signed by authorized personnel.
• Maintain various AF Mail forms and update as needed
• Notify OMM when postage meter needs additional funds
• Prepare 'Spoiled' postage meter error reports
• Responsible for performing minor maintenance which includes replacing ribbons, toner and troubleshooting minor problems.
• Ensure only official government correspondence is distributed through OMC
• Assist in developing processes to reduce mass mailing
• Identify and return all unauthorized mail or correspondence; prepare discrepancy letter/notices
• Receive and process all interagency administrative communications, categorically addressed letters, box and small parcels brought directly to mail center/customer window.
• Provide customer service for receptacles, receiving outgoing parcels and packages, providing fax and copy services.
• Provide customer service, which includes answering telephonic, written, and , operating customer window service for parcel and oversized mail pickup and briefing incoming and departing personnel on PSC entitlements.
• Resolve all customer complaints within two duty days.
• Maintain inventory of the key following the PWS guidelines.
• This position is responsible for ensuring sufficient USPS supplies are on hand for both OMC and PSC.
• Complete all training required by the PWS.

Qualifications:

• Mission driven, guided by core values and a pleasure to work with.
• A demonstrated knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint
• Maintain valid driver’s license and acceptable driving record in order to operate Tommy Nobis Center or contractor vehicles.
• Must pass drug screen, Nobis Enterprises background check and national security clearance.
• Eligibility to work in the United States.

Education:

• High school diploma, GED or equivalent work experience.

Prior Experience Desirable:

• Two years’ experience in an office/mailroom, and/or inventory control setting and/or customer service.
• Have Automated Military Postal System (AMPS) Dispatching and Nesting Training

Special Skills/Abilities:

Interpersonal:

• Ability to work independently as well as within a team environment.

• Works well with the public and provides exceptional customer service.

• Strong interpersonal skills and ability to maintain confidentiality.

Written Communications:

• Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.

Analytical:

• Good math aptitude

• Good analytical skills needed to analyze various job tasks

Oral Communications:

• Strong verbal communication skills required to effectively communicate with a broad range of individuals.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Leadership:

• Not applicable

Organizational:

• Ability to organize work area, supply room and maintain data for required reports.

Problem-Solving

• Ability to meet contract office requirement standards and prescribed deadlines.
• Ability to tell when something is wrong or is likely to go wrong. Recognizing there is a problem.

Equipment

• Demonstrated knowledge of Microsoft Office, Word Excel and PowerPoint applications. Also, Microsoft Outlook and Windows XP.
• Working knowledge of telephones, copy and fax machines and mail metering equipment.

Other Qualifications or Requirements:

Mental Effort:

• Ability to think clearly and multitask.

Physical Requirements:

• Have full range of mobility in upper and lower body.
• Be able to reach overhead.
• Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
• Be able to handle, lift, pull and push materials and equipment to complete assigned job tasks.
• Be able to handle mail bags, mail hampers, and packages often weighing up to 50 pounds.
• Good hand dexterity. Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects.
• Good eyesight.

Visual Effort:

• Well-lit office environment requiring average amount of visual effort.
• Ability to see details at close range (within a few feet).

Safety:

• Follows all prescribed safety regulations to diminish accidents.
• Understanding of OSHA safety requirements.
• Knowledge of evacuation procedures and the whereabouts of exits and fire extinguishers.
• Immediately report circumstances you consider may present a hazard to yourself and others.
• Report any accident whether minor or major.

Security

• Must abide by all security regulations of the facility.
• Must obtain and wear a photo ID.

Scope of Position:

• Not applicable

Declaration:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change per the Statement of Work (SOW) of the project contract at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e -Verify.