If you thrive in a dynamic environment, excel at client support, and have a proven track record in managing diverse IT landscapes, this is your opportunity to shine! We're seeking an IT Support Specialist with MSP (Managed Service Provider) experience to join our innovative team.

FT-Direct Hire

On-Site in NYC

$70-73K plus Benefits

Must have previous MSP experience

Skills: End User Support, Level 1 Support, Windows, O365, Active Directory, Azure, Hardware & Software Support, Tickets, Client Support, Networking, Communication Skills

We are looking for a dedicated IT Support Specialist to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner.

Responsibilities:

• Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
• Assisting customers with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Troubleshooting IT issues by asking customers targeted questions.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to IT developers.
• Documenting error reports and monitoring performance metrics.
• Provide responsive and effective technical support to end-users through various channels.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Preparing and executing all on-site appointments with clients