65 IT Support Technician Jobs in New York, NY
Top Prospect Group Inc. is Hiring an IT Support Technician Near New York, NY
If you thrive in a dynamic environment, excel at client support, and have a proven track record in managing diverse IT landscapes, this is your opportunity to shine! We're seeking an IT Support Specialist with MSP (Managed Service Provider) experience to join our innovative team.
FT-Direct Hire
On-Site in NYC
$70K plus Benefits
Must have previous MSP experience!
Skills: End User Support, Level 1 Support, Windows, O365, Active Directory, Hardware & Software Support, Tickets, Client Support, Networking, Communication Skills
We are looking for a dedicated IT Support Specialist to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner.
Responsibilities:
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
- Assisting customers with account setup and application installations.
- Ensuring optimal application functionality by configuring networks.
- Troubleshooting IT issues by asking customers targeted questions.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to IT developers.
- Documenting error reports and monitoring performance metrics.
- Provide responsive and effective technical support to end-users through various channels.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Preparing and executing all on-site appointments with clients
Job Summary
Full Time
Business Services
08/03/2024
10/02/2024
topprospectgroup.com
WHITE PLAINS, NY
25 - 50
2009
EVELYN SIRENA
<$5M
Business Services
Related Companies
About Top Prospect Group Inc.
Top Prospect Group is a Tri-State staffing firm that specializes in placing Information Technology and Creative/Marketing professionals in contract, contract to hire and direct-hire positions. We leverage our decades of experience and market insight to provide a more thorough and consistent recruitment process. As a leader in the local market place, we build successful relationships through a more personal approach. Its what makes us different: We care! Motivated by a partnership philosophy, our goal is to build these successful alliances, which result in accurate job and prospect representati...ons and therefore successful placements. Finding the Right Fit is our #1 Priority!
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The job skills required for IT Support Technician include Troubleshooting, Technical Support, IT Support, Networking, Active Directory, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Provided complete technical support and guidance to users for all software and hardware.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
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