The Wireless Customer Service Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process.

As the Wireless Customer Service Representative, you must be proficient in building rapport and establishing relationships with various types of people.

The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.

As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting.

Responsibilities of the Wireless Customer Service Representative :

Provide pertinent product and service information to customers

Directly consult with customers to understand their wants and needs and provide curated recommendations that address both

Develop and build relationships with new customers

Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member

Overcome objections respectfully and professionally

Ensure complete satisfaction throughout the entire experience

Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience

Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions

Last updated : 2024-09-10