Responsibilities:

• Investigate and research deductions and short-pay circumstances across multiple businesses.
• Manage all customer facing and requirements related to Tax liabilities and exposure.
• Expand and develop knowledge of the business infrastructure to enable cross collaboration with Finance, Credit, Sales, Cash Application, and Customer Service across multiple businesses. Strong mid to upper-level communications required both internal and external.
• Work as needed with SAP/IT Business Process Center associates in an on-going effort to identify programmatic or systems methods that will advance automation efforts to replace various manual intensive processes.
• Assist in the liaison effort between Sales, Finance, Credit, and Cash Application in order to identify and resolve customer process issues and/or discrepancies and generate the appropriate data and reporting content to support conclusions.
• Assist in resolving unique, complex, and often data intense payment issues directly related to customer deals, on invoice discounting, back-end programs, complete/incomplete shipments, or other drivers of price/rebate disputes leading to customer invoice and payment discrepancies.
• MINIMUM KNOWLEDGE AND SKILLS REQUIRED
• Thorough understanding and competency regarding all Pricing functionalities in an SAP environment:
• Familiarity with Salesforce.com.
• Competency in applying SAP functionality related to Order-To-Cash and specifically the Pricing (Invoicing) and back-end (Rebate) component, or other related skill set(s).
• High proficiency and thirst for analytical problem solving, data manipulation, and significant investigative research.
• Excellent Excel skills and ability to work with complex spreadsheets, pivot tables, v/h look-up, etc.
• Excellent written/oral communication skills with capacity to support deduction patterns across multiple business units.
• Must be comfortable working with customer accounting groups, finance, and other program/rebate/pricing analysts at the end customer.
• Keen understanding of metric driven performance requirements and capability to apply process adjustments to improve overall efficiencies.
• Able to work with high-performance teams and leverage diversity to develop creative solutions to problems.