94 Customer service consultant Jobs in Fairfax, VA
Top Tier Reps is Hiring a Customer service consultant Near Fairfax, VA
Job Title : Customer Experience Services Sr. Consultant Location : Onsite at the customer location in Fairfax, VA area Clearance Requirement : Top Secret Clearance with full scope polygraph (US citizens only) Pay Range : $110,200-$148,800 Opportunity Overview : We are seeking a highly skilled Customer Experience Services Senior Consultant for an onsite role in Fairfax, VA.
This position requires US citizenship and a Top Secret Clearance with full scope polygraph. The ideal candidate will have extensive experience with the company's architecture, design, implementation, and testing, and will be adept at developing testing strategies and plans in collaboration with our clients, cross-service teams, and third-party partners.
Key Responsibilities : Develop and implement testing strategies and plans for the company's systems in support of global deployments.
Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network. Monitor, manage, and maintain voice call flow traffic across multiple trunk groups and platforms.
Migrate call flows from TDM-PRI & H.323 trunk groups to SIP peering connections. Oversee a bash script application for user account administration across servers.
Manage non-person accounts performing automated functions across various servers. Collaborate with the customer's O&M Team and other organizations to ensure reliable voice network communications.
Train new voice engineers on relevant tasks and procedures. Applicant Profile : Technical Expertise : In-depth experience with the company's CM implementation and service-related work.
Proficient in the company's product portfolio including Communication Manager, Session Manager, System Manager, and SIP protocols.
Strong understanding of the company's Contact Center portfolio. Skills : Strong analytical and problem-solving skills for application design, coordination, and testing.
Proficient in personal computer and business solution software for application administration, design, and architecture.
Excellent leadership skills to mentor less experienced personnel. Effective communication skills for interacting with customers, support personnel, and management.
High tolerance for stressful situations and the ability to work well in a team environment. Qualifications : Bachelor’s degree or equivalent years of experience.
At least 5 years of professional experience in the related field. Must-Haves : Top Secret Clearance with full scope polygraph.
Residency within a commutable distance from Fairfax, VA (no hybrid work schedule available). Minimum of 5 years of professional experience in the related field.
Extensive experience with the company's CM implementation and service-related work. Comprehensive technical knowledge and experience with the company's product portfolio. Powered by JazzHR
Last updated : 2024-05-31
Job Summary
Full Time
$39k-48k (estimate)
06/01/2024
08/31/2024
The job skills required for Customer service consultant include Customer Support, Problem Solving, Leadership, Collaboration, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service consultant positions, which can be used as a reference in future career path planning. As a Customer service consultant, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service consultant. You can explore the career advancement for a Customer service consultant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Consultant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Consultant job description and responsibilities
Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
04/06/2022: Pocatello, ID
Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
04/11/2022: Tacoma, WA
Analyze customer requirement for product and services and provide consultation to select appropriate product.
03/22/2022: Fort Worth, TX
Assist customer service employee and provide backup support.
03/28/2022: Louisville, KY
Monitor all customer calls, analyze problems for products and services and ensure optimal solution for same.
02/15/2022: Kennewick, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Consultant jobs
Prior work experience as a Customer Service Consultant will be an added benefit to the candidates.
02/08/2022: Boston, MA
Understand the customer’s expectations.
02/13/2022: Pocatello, ID
Deliver contextual-based support.
03/13/2022: Lansing, MI
Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position.
02/09/2022: New Orleans, LA
Customer Service Consultant focus on deepening their product knowledge and sharpening their customer support skills.
03/27/2022: Lebanon, PA
Step 3: View the best colleges and universities for Customer Service Consultant.
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