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Total Comfort Solutions
Walla Walla, WA | Full Time
$39k-48k (estimate)
2 Days Ago
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Customer Service Representative/Accounts Receivable
$39k-48k (estimate)
Full Time | Wholesale 2 Days Ago
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Total Comfort Solutions is Hiring a Customer Service Representative/Accounts Receivable Near Walla Walla, WA

Total Comfort Solutions is looking for a Customer Service Representative/Accounts Receivable to join our team in our Walla Walla, WA office. The ideal candidate has a customer-first mindset and aims to deliver high quality service in every customer interaction.
Responsibilities:
  • Manage inbound customer communications:
    • Answer incoming calls, emails, and web forms to address customer questions, requests, and issues
    • Convert incoming calls into booked service appointments and make outbound calls to fill schedule
    • Be professional and establish customer rapport, encouraging repeat business
    • Maintain and update customer database with complete and accurate information
  • Manage Accounts Receivable:
    • Reconcile A/R accounts, process and mail monthly statements
    • Take payments, collect on open jobs and follow collection process
Requirements:
  • At least 1 - 2 years experience in customer service
  • Strong computer skills necessary
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Highly organized and detail-oriented with exceptional follow-through abilities
  • Excellent time-management and prioritization skills
Total Comfort Solutions is a family-owned heating, air conditioning, and plumbing company located in beautiful Walla Walla, Washington. At TCS we treat our team members just like family. We believe in the golden rule: our people are what make us great.
At Total Comfort Solutions we are guided by our core values of effective communication, excellent customer service, being trustworthy and reliable, and demonstrating commitment to the team. Our culture is very important to us and we strive to make this the best place to work.
Our employees enjoy a work culture that promotes communication sharing across departments in an open and honest work place. Company activities include BBQ's, camping trips, and celebrating our wins.
Compensation: $17 - $21/hour dependent on experience
Benefits:
  • Medical, dental, and vision insurance, with optional Health Savings Account
  • Retirement account (Simple IRA) with employer match
  • Paid holidays, vacation and sick leave
  • Life insurance policy
Total Comfort Solutions is an Equal Opportunity Employer.
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Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$39k-48k (estimate)

POST DATE

06/27/2024

EXPIRATION DATE

07/25/2024

WEBSITE

totalcomfortsolutions.com

HEADQUARTERS

GREENVILLE, SC

SIZE

100 - 200

FOUNDED

1976

CEO

STEVE FRAME

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About Total Comfort Solutions

Total Comfort Solutions is a part of the Linc Service network of contractors that understands the modern challenges our clients face with shrinking resources and keeping aging buildings running efficiently while reducing operating costs and energy consumption levels. We are a regional company with a forty year history of growth, and we seek to provide a productive and supportive culture where our professionals can have fun, seize advancement opportunities and grow to reach their full potential. Find out more at www.totalcomfortsolutions.com!

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