Functions include:

• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

• Excellent communication relationship-building and internal customer service skills

• Willing to work off-hours and weekends when required for projects or emergency support.

• Provide first level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.

• Provide timely communication on issue status and resolution.

• Maintain ticket updates for all reported incidents. • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

• Should have basic knowledge of Mac operating system, to support Apple pc users.

• Install, upgrade, support and troubleshoot for printers, computer hardware.

• Performs general preventative maintenance tasks on computers, laptops, printers.

• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

• Travelling required for Dispatch positions.

• Knowledge of MDM.

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Provide L1 support to non‐network attached printers

Job Types: Full-time, Contract

Pay: $200.00 - $240.00 per day

Schedule:

• Monday to Friday

Experience:

• Customer support: 1 year (Preferred)
• Desktop support: 1 year (Preferred)

Work Location: In person