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Total Safety is looking for a Customer Service Representative to add to their safety conscious team! In this role you will provide courteous and efficient inside sales and customer service by answering inquiries from customers regarding service, deliveries and invoicing.
Takes orders by phone, fax, email and web-based systems and enters into the order entry system. Ensures that customer’s expectations are met or exceeded.
Position Summary
Provides courteous and efficient inside sales and customer service by answering inquiries from customers regarding service, deliveries and invoicing.
Takes orders by phone, fax, email and web-based systems and enters into the order entry system. Ensures that customer’s expectations are met or exceeded.
Specific Job Duties and Responsibilities
Makes product and / or service recommendations based on understanding of customer needs and alternative solutions in inventory.
Works with accounting to ensure complete resolution of issue to ensure customer satisfaction.
Reviews customer open order and backorder reports on a daily basis in order to pro-actively resolve potential issues. Contacts the customer in the event there are difficulties in filling customer order, meeting delivery time, required adjustments in pricing or other issues which may need to be addressed.
Follows up with internal contacts as needed to quickly resolve the issue.
Maintains a close alliance and dialogue with the assigned Sales Account Managers to ensure that all customer needs are properly serviced.
Contact with other departments or external contacts to clarify, obtain and furnish information.
Enters data from various sources to maintain and update various databases and spreadsheets including tracking project costs and schedule performance.
Ensures data integrity by verifying input and calculations.
Assists others in department as necessary.
Qualifications
Education and Experience : High school diploma or GED plus additional specialized courses or Associates Degree in related field.
A minimum of two (2) years of progressive customer service / sales experience with knowledge of customers, industry and competitive market.
Customer Service / Sales experience with some industry and applications knowledge for assigned customers. Working knowledge of company services, processes and infrastructure.
Experience in Industrial Safety commodities and / or Rental Equipment products and services preferred.
Other Required Skills, Knowledge or Abilities : Excellent PC skills with proficiency in MS Office programs and intimate knowledge of departmental software programs such as RentalMan.
Comprehensive, specialized knowledge of company services & applications.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to independently resolve all but the most complex problems, pay close attention to details & plan, organize & manage time.
Must be able to handle diverse tasks simultaneously and work effectively with interruptions, meeting or exceeding production and quality goals.
Ability to pay close attention to details and present good planning, organization, and time management skills.
Ability to handle confidential or sensitive information.
Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
Interpersonal Communications : Good oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications.
Good telephone etiquette. Daily emails and phone calls with customers to take orders, expedite orders, and resolve issues.
Develops rapport and relationships with customers by providing excellent customer service. Contacts with immediate associates and immediate supervisor for instructions, training and guidance.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Physical Demands
While performing the duties of this job, is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms;
and talk or hear. Occasionally required to stand; walk; and stoop, kneel, or crouch. Must occasionally lift and / or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Work Environment
Spends most of the time in an office environment. Occasional visit to shop area. Must take care in moving or lifting office supplies.
Reporting Relationships
Complexity of Duties and Decisions : Work consists of moderately complex procedures and tasks where basic analytic ability is required to compare numbers, select appropriate guidelines and procedures or identify appropriate actions to follow.
Must conform to standard work practices (safety, security, environmental procedures and Company business practices and codes of conduct.)
Is expected to review own work for completeness, accuracy and conformance to policy. Probable errors are usually detected by incumbent or in succeeding operations and generally confined to department.
Timeliness of order entry and order expediting and communicating information to appropriate personnel contributes to customer satisfaction, and repeat business
Authority : Works under intermittent supervision : Objectives, priorities and deadlines are defined. Assistance is given with unusual situations that do not have clear objectives.
Plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies, and accepted practices.
No Supervisory responsibility, but regularly serves as a resource to others.
Last updated : 2024-06-10
Full Time
Ancillary Healthcare
$35k-44k (estimate)
06/12/2024
06/28/2024
totalsafety.com
SHREVEPORT, LA
1,000 - 3,000
1994
MARK ALLEN
$500M - $1B
Ancillary Healthcare
Total Safety is the leading global provider of integrated industrial safety services, equipment and compliance solutions, providing safety equipment, technology and data that make a meaningful difference in the way businesses run. Based in Houston, Texas and operating from more than 200 locations in more than 20 countries, our nearly 4,000 employees help our customers increase employee health and safety, meet compliance and regulatory requirements, boost productivity and reduce downtime. Driven by our unwavering commitment to our mission to ensure the safe Wellbeing of Workers Worldwide, we wo...rk across all sectors, including oil and gas, petrochemical and refining, utilities, manufacturing, construction and mining.
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The job skills required for Customer service rep include Customer Service, Products and Services, Planning, Written Communication, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.