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Customer service remote
$39k-50k (estimate)
Full Time | Business Services 1 Week Ago
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Total System Services is Hiring a Remote Customer service remote

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.

Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.

Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent
  • Must Have one full year of recent contact center and or work from home contact center experience in the last 18 months.
  • You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule.

This role requires you to be on camera at all times.

This role is not bonus eligible.

This is a US only based role.

Li- Remote

Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p / hour.

Non-exempt : Use hourly pay range listed

Maximum pay is $15 p / hr

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.

Has little or no role in the decision-making.

Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.

Works under close supervision.

Last updated : 2024-06-25

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$39k-50k (estimate)

POST DATE

06/15/2024

EXPIRATION DATE

06/26/2024

HEADQUARTERS

TACOMA, WA

SIZE

<25

FOUNDED

2013

REVENUE

$5M - $10M

INDUSTRY

Business Services

Show more

Total System Services
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Total System Services
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$38k-49k (estimate)
2 Days Ago
Total System Services
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$37k-47k (estimate)
2 Days Ago

The job skills required for Customer service remote include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service remote. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service remote positions, which can be used as a reference in future career path planning. As a Customer service remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service remote. You can explore the career advancement for a Customer service remote below and select your interested title to get hiring information.

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