About TouchMath

TouchMath is a K-12 multisensory math program that makes critical math concepts appealing and accessible for students who struggle to understand grade-level content. We are committed to maximizing student potential through its worldwide delivery of hands-on math programs, cultivating success with individuals of all abilities, and learning styles. Since 1975, TouchMath has delivered the only multisensory math program that uses the numeral itself as a manipulative. Our programs and product help teachers, parents, and students conquer math anxiety and unlock a new world of learning!

What you’ll do

TouchMath is expanding and we are looking for a Customer Service Representative to

Who you are

• Natural caretaker! You must love helping people! Your days are spent fostering relationships and guiding parents and educators toward the programs they need most.
• Passionate! We believe in the power of education to transform lives and you do too!
• Self- Motivated! Willing to “roll your sleeves up” and execute, you know that success comes from working hard as an individual and as part of a team.
• Problem solver! You are naturally empathetic. When you see problems… you solve them and find enjoyment in helping others.
• Comfortable with Technology! You use Microsoft Word, Excel, and Outlook efficiently. We use LiveChat and HelpDesk and while prior CRM experience with Salesforce is preferred, but not mandatory.
• Teammate! Ability to work collaboratively and cross-functionally with others in a fast-paced, results-driven environment.
• Detail oriented! You can multi-task and prioritize your own work, set and meet deadlines, and manage multiple projects simultaneously.

Specific Responsibilities Include

• Answering and distributing customer phone calls to the appropriate department.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalating queries and concerns to the appropriate manager
• Troubleshooting common issues with a product or service
• Assisting Helpdesk and Live Chat to respond to customer inquires
• Entry of customer orders into the ERP system and CRM as needed
• Other duties as assigned

Requirements

• Prior experience in Customer Service

· Prior experience with Salesforce or other CRM preferred

· Prior experience with technology related requests preferred

How we work

· With others. Work closely with cross functional partners in sales, operations, and finance to develop a roadmap and deliver on goals

· With agility. This is a critical role for us, so flexibility is important. No two days are the same and it keeps everyone on their toes.

· With accountability. We are results oriented and hold ourselves, and those around us, accountable to meeting deadlines and goals.

· With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.

· With pride. We value our people. We invest in ourselves by applying our own strengths and interests to company needs.

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Job Type: Full-time

Salary Range: $18.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health Savings Account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's

Experience:

• Customer Service: 1-2 years (Required)
• Salesforce/Other CRM: 1 year (Preferred)
• Bilingual in Spanish (Nice to have)

Work Location:

• On-site at HQ

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person