3 Call Center Service Coordinator Jobs in Arlington, TX
Touchstone Medical Imaging is Hiring a Call Center Service Coordinator Near Arlington, TX
Duties/Responsibilities:
- Serve US Radiology Centers by managing modality and facility hard down events with a sense of urgency that meets or exceeds uptime objectives
- Manage modality and facility service calls from center staff
- Open all service tickets with vendor service providers
- Document service call on internal ticketing system with details of equipment and/or facility issues
- Work with vendors to deploy joint service strategy
- Manage all open calls in coordinators que, making sure they are updated and completed in real time.
- Timely escalation of modality hard down events to department leaders
- Timely and effective communication of service call details with center staff, vendors, sales, and operations leadership.
- Effectively set accurate repair expectations to enable center staff and patient schedule planning
- Maintain accurate and detailed service records within the internal ticketing system.
- On call support may be required
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to prioritize tasks and exercise a sense of urgency during modality and/or facility hard down events
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Typing speed of 50-80 words per minute
- High school diploma or equivalent
- At least two years relevant customer service or call center experience
- CMMS ticketing system experience is nice to have
- Diagnostic imaging modality service experience is preferred
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Job Summary
Full Time
Ambulatory Healthcare Services
$51k-67k (estimate)
06/06/2024
08/05/2024
touchstoneimaging.com
RICHARDSON, TX
100 - 200
1991
CHRISTIAN C RICE JR
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About Touchstone Medical Imaging
Mission: To offer patients and physicians the highest quality outpatient imaging services and to support them with a deeply instilled work ethic of personal service and integrity Company Overview: Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. Headquartered in Franklin, Tennessee, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service oriented outpatient environment. The Touchstone philosophy is to bring together state of the art ...equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care. See our Social Media Policy here: https://www.touchstoneimaging.com/social-media-terms-of-use/
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