Job Title: Boutique Manager

Reports to: Store Director

Division: Retail

OVERVIEW:

The Boutique Manger is responsible for maximizing store profitability by focusing on Tourneau|Bucherer’s key strengths; in conjunction with upholding brand standards. This includes ensuring an outstanding client experience, supporting and motivating Client Advisors to meet or exceed sales objectives, and efficiently managing all store operations. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Client Advisors that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market. An outstanding client experience also includes fully satisfying the client as it relates to servicing a new or existing watch. It is crucial that the Boutique Manager focus on developing a long-term relationship with the client that is based upon trust so that the client is more likely to think of purchasing from the store in the future. This includes strategically following-up with clients and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES:

Support and motivate Client Advisors to meet or exceed objectives (80%)

• Clearly communicate on a daily basis sales objectives and how this relates to weekly and monthly targets.
• Train Client Advisors on the art of luxury watch sales and brand history. This includes creating the relationship with the client, demonstrating excellent product knowledge to educate the client, helping select the appropriate watch and closing the sale. This is accomplished through new hire training and on-going coaching.
• Coaching Client Advisors:
  • Provide just-in-time feedback to Client Advisors on how to improve skill set.
  • Based upon sales summary, provide weekly coaching to Client Advisors to ensure they are using all tools to sell.
• As needed, work with Client Advisors to close sales. 
• Follow-up with Client Advisors on clienteling, so that clients are more likely to think about visiting and buying from the store in the future.
• Constantly monitor sales and identify areas of opportunity and focus that require additional training in order to increase the comfort level of Client Advisors
• Understand local competitors and equip Client Advisors with this knowledge. 

Efficiently manage all store operations and personnel (20%)

• Supervise daily activities of all store staff.
• Maintain clear communications with Store Director, Regional Manager, Corporate Offices, other Store Directors and brand partners.
• Manage all business reporting including signing-off on Daily Business Report, creating weekly and monthly business reports for corporate, scheduling of personnel and payroll.
• Responsible for opening and closing of store 
  • Open store and safe in accordance with established security procedures. 
  • Remove watches from safe and direct Client Advisors to display in assigned cases or windows. 
  • Manage inventory counts 2x per day 
  • Responsible for locking items in safe at close of business and retrieving case keys.
• Monitor inventory received into or shipped from the store.
• Approve special orders, in partnership with upper management as applicable.
• Closely monitors store security.
• Constantly recruit top talent from competitors who demonstrate outstanding client service. This included interviewing, hiring and onboarding.
• Handle performance issues with staff, i.e., corrective actions and attendance.
• Execute corporate directives/special projects as required.
• Maintain brand standards and expectations Requirements:
• Must be able to work a flexible schedule throughout the week.
• A passion for developing clientele and selling.

*Tourneau|Bucherer reserves the right to alter or amend an employee’s job responsibilities at any time based on the needs of the business.

DIRECT REPORTS:

All store employees.

QUALIFICATIONS:

• 5 years of relevant luxury retail experience, including at least 2 years of management experience.
• Prior watch and fine jewelry experience is helpful but not required.
• Expert communication, leadership, and management skills.
• Sales driven and results orientated.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.

SALARY RANGE: $105,000.00 - $115,000.00 PLUS BONUS INCENTIVE.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.