**Customer Service Representative - West Springfield**

**Department:** Operations **Office:** West Springfield

**Location:** Springfield, MO

**SUMMARY OF POSITION:**

Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities.

**ESSENTIAL JOB FUNCTIONS:**

* Answer telephones and greet customers in a friendly and professional manner.

* Solicit all customers at the counter and pass out customer recommend cards.

* Receive and apply mail payments and counter payments to customers accounts.

* Open mail, investigate credit and process loan applications in a thorough and expedient manner.

* Maintain and secure cash drawer and accounting activities i.e. balancing and preparing deposits daily. Insure that the cash drawer consistently balances.

* Perform all clerical activities including filing and typing, and assembling folders with sales finance and loan contracts.

* Prepare and distribute all assigned branch reports in a timely manner.

* Effectively solicit current and former customers for additional business as assigned.

* Respond to credit inquiries and promptly inform the manager.

* Assist in maintaining the office in a neat and professional manner.

* Monitor the office inventory and requisition additional supplies as needed.

* Other duties and responsibilities as assigned.

**PHYSICAL DEMANDS:**

* Requires the use of a computer terminal.

* Ability to speak to and hear customers via the telephone and in person.

* Pick up mail from the post office and night deposit bag from the bank.

**QUALIFICATIONS (Minimum)**

- **EDUCATION/EXPERIENCE**

* High school graduate or equivalent experience preferred.

- **ADDITIONAL REQUIREMENTS/SKILLS**

* Typing, basic computer knowledge and good communication skills.

**The above description outlines the most significant job functions performed but may include other similar functions or assignments not specifically mentioned.**

**NUMBER OF EMPLOYEES SUPERVISED: EXEMPT:** 0 **NON-EMEMPT:** 0