**Starting salary for Emergency Communications Officer (out of training or has previous experience) is $52,000 with additional compensation provided based on level of experience. Candidates with no previous experience are hired at 5% less than the starting salary until training is complete. All new hires receive $3,000 signing bonus following successful completion of initial training.
Do you have a passion for making a positive impact in the lives of others? Have you dreamed of having a job saving lives and helping those in need of emergency assistance? Our Emergency Communications Officers are the lifeline that connects the community to emergency and public safety services. If you are passionate, work well under pressure in a fast-paced environment and desire to help people in your community, then this is the job for you! YOU are the calm voice that ensures the safety of those in need by dispatching emergency Police, Fire and EMS and non-emergency calls. Our Emergency Communications Center is a state-of-the-art 911 Center that provides critical emergency response services to the towns of Cary, Morrisville and Apex. Check out this video to see what it's like to serve as a Cary Emergency Communications Officer.
Town of Cary is a dynamic organization striving to create the Local Government That Does Not Exist through our best resource – our employees! At the Town of Cary, our employees work together to change lives through exceptional service. The OneCary approach empowers each employee to have a voice in a collaborative, adaptive work environment between departments, thinking creatively and strategically together as a team.
The ideal candidate can exhibit situational and emotional awareness to quickly and accurately transition between calls of an urgent nature, while being able to appropriately respond to the caller's needs. Although a plus, prior experience is not necessary for an applicant to be successful. We have an extensive training program that prepares employees for the position. Our Emergency Communications Officers are assigned a 12-hour shift, either day or night (night shift teams receive a shift differential bonus to be paid quarterly) and perform under the general supervision of a shift supervisor.
We offer an excellent salary and benefits package that includes a Career Ladder program with several levels of advancement opportunities. We take into consideration a candidate's previous 911 Emergency Communications experience as we place them at the appropriate level.

Your day-to-day responsibilities will include...

What to bring to the table...

Any combination of education and experience equivalent to graduation from high school and some experience in public safety communications or public safety work.

Candidates contacted for an interview for the position must first pass a CritiCall test in order to be considered, which tests candidates' ability to perform key aspects of the job. Prior experience is not necessary to successfully complete the test. Click here to view details on the exam process.

Regular Full-Time Employees
Learn more about our benefits.
Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.