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Customer Services Specialist
The Concord Municipal LightPlant (CMLP) is hiring a full-time Customer Services Specialist. Thisspecialist position is part of the team that provides exceptional customerservice to Concord municipal electric, water / sewer, and telecommunicationcustomers in person, on the phone, and via email in a fast-paced and excitingwork environment.
Here at CMLP, teamwork isn’tjust a value, it’s the foundation for everything we do. We bring togethertalented individuals with diverse backgrounds to create a dynamic environmentwhere everyone can let their unique talents shine.
You won’t be working insilos; you’ll be collaborating with colleagues who share your passion forexceeding customer expectations.
This is not only nice to have duringchallenging and dangerous work it’s required. We have learned over our 126years of operation that we are safer, more successful, and more impactful whenteam members are all aligned with each other.
Our commitment to serviceextends beyond our doors you’ll be part of a team dedicated to making apositive impact on our customers’ lives in a way that very few other jobs can.
Not a week goes by without us hearing from the community that they are satisfiedwith work we have done.
This position is year-round,full-time Monday through Friday, 8 : 00 AM 4 : 30 PM and includes occasionalafter hours and weekends for emergency and storm coverage.
Full pay range : $ - $, startinghourly rate is based on qualifications. We offer a full benefits package, paidleave and pension (retirementbenefit).
Applications must be received by Friday, July 19, 2024. The Town reserves the right to modify the applicationdeadline, and / or to accept applications after the deadline, to best serve theinterest of the community.
After the deadline, all applications will be reviewed, andthe most highly qualified candidates will be invited to one or more interviewsand / or other assessments.
All applicants will be notified of their standing inthe process as soon as a decision has been made regarding their individualapplication.
Appointment of the final candidatewill be contingent upon the results of pre-placement conditions includingcriminal and credit record checks, and a drug screening.
Costs for thesepre-placement requirements will be borne by the Town.
The Town of Concord, MA is an EEOEmployer. We value diversity and welcomecandidates of all backgrounds to apply.
If you thrive in acollaborative setting, prioritize exceptional customer service, and believe inthe importance of safety, then we invite you to join our team and become partof the CMLP family.
Here, you’ll discover a rewarding career alongside a supportiveteam, all within the embrace of a historically significant community.
Join ourteam now and be able to be on board when we celebrate the birth of democracynext April 250 years after the shot was heard around the world.
We look forward to hearingfrom you!
Department :
Concord Municipal Light Plant
SalaryGrade : ReportsTo :
ReportsTo :
Customer Service Manager
FLSAStatus : Non-Exempt
Non-Exempt
Appointedby : TownManager
TownManager
Date : July2023
July2023
GENERALSUMMARY :
Under the general supervision of the Customer Service Manager, performs customer service for the CMLP relating to account support and maintenance for Town utilities (Electric, Water, Sewer, and Broadband services).
Opens and routes incoming mail and packages to office employees. Accurately performs varied and responsible duties in a timely manner with minimal errors while adhering to all Town and CMLP policies and procedures intended to limit exposure to risk.
Position requires a thorough knowledge of departmental operations, regulatory guidelines, and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures.
Incumbent is called upon to handle a significant amount of details, varying from the other in substance and content, requiring flexibility in approach to workload.
ESSENTIALJOBFUNCTIONS :
External and internal applicants,as well aspositionincumbents who areorbecome disabled asdefinedunderthe Americans With DisabilitiesAct,mustbeabletoperformtheessentialjobfunctions(aslisted)eitherunaidedorwiththeassistanceofareasonable accommodation to be determined by management on a case-by-case basis.
and other official documents.
Updates and maintains residential and commercial customer account information for Town utility services to include New Service Application creating logged call or service orders and scanning pertinent documentation as directed for :
a. transfers and new accounts
b. temporary and permanent commercial service
c. customer contact information changes
d. high bill complaints
Process includes creating and monitoring delinquency notices and disconnects for non-payment on active accounts.
generates required letters and cancels / renews as required.
Maintains front counter area.
SUPERVISORY RESPONSIBILITY :
None
EDUCATION&EXPERIENCE :
Associate degree or two-year college certificate and two or more years of relevant customer service, collections or bookkeeping experience;
or any equivalent combination of education and experience.
Cash handling and billing system experience, particularly in a utility is preferred.
KNOWLEDGE,SKILLS&ABILITIES :
Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public in a courteous and tactful manner;
ability to establish and maintain good working relationships with co-workers.
WORKINGCONDITIONS&PHYSICALDEMANDS :
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Normal office environment, not subject to extreme variations of temperature, noise, odors, etc.Majority of work is performed in a moderately noisy work environment, with constant interruptions.
Is sometimes required to perform outdoors in all types of weather and is subject to the hazards of working with electricity.
Frequently subjected to the demands of other individuals and the volume and / or rapidity with which tasks must be accomplished.
Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity.
Balancing, crouching, grasping, pulling, reaching and stooping may also be required.
Theabovestatementsareintendedtodescribethegeneralnatureandlevelofworkbeingperformedbypeopleassignedtodo thisjob.Theaboveisnotintendedtobeanexhaustivelistofallresponsibilitiesanddutiesrequired.
Theomissionofspecific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
Last updated : 2024-06-28
Full Time
$49k-62k (estimate)
06/29/2024
09/27/2024
BEDFORD, NH
25 - 50
2013
RICHARD REINE
<$5M
The job skills required for Customer service specialist include Customer Service, Problem Solving, Attention to Detail, Data Entry, Coordination, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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