Salary : $63,135.00 Annually
Location : Davie, FL
Job Type: Full-Time
Job Number: 24-095
Department: Information Technology
Opening Date: 06/26/2024
Closing Date: 7/10/2024 5:00 PM Eastern
Description
The Town of Davie has transitioned to a four (4) day work week schedule (10 hours per day). Hours of work are Monday through Thursday either 7:00am-5:30pm or 7:30am-6:00pm.
This is advanced technical work in desktop/laptop computer systems environment; mobile terminal devices (MTDs); Law Enforcement/Public Safety Software and Networks. The Desktop Support Coordinator position is a field-support position which directly diagnoses, maintains and repairs all Town-owned computer and peripheral equipment as well as supports and manages moves, add-ons, and/or changes. Provides support for warranty repairs, inventory reporting and validation; also, end user training. Reports to the Information Technology Supervisor or Project Manager.
Minimum Requirements (Must meet by the closing date of the posting unless otherwise stated)

Education and Experience:
REQUIRED:

• Graduation from an accredited College or University with a Bachelor's Degree in Information Technology, Computer Science or a closely related field.
• Five (5) years full time experience in a desktop support environment .
• Additional qualifying experience in a job related field may substitute on a year-for-year basis for the required education.

Licenses and/or Certificates :
REQUIRED:

• A Certification.
• N and MD-102 or the ability to obtain these certifications within one (1) year of appointment.
• Possession and maintenance of a valid State of Florida Driver's License.

PREFERRED

• MS-500 or MS700 certification.
• Knowledge of Information Technology Industry current technologies including Internet hosting and connectivity, Document Management, MS Office, Dell Desktop business models and laptops, local area networks, wireless local area networks (WLAN).

Special Requirements

KNOWLEDGE, SKILLS AND ABILITIES

• Considerable knowledge of state-of-the-art computer hardware and software.
• Considerable knowledge of Local and Wide Area Network structures and associated administrative functions.
• Knowledge and practical experience with Dell Desktop and Laptops, Lenovo Desktops and Laptops, TCP/IP, Wireless Technology and mobile data-reporting computing, Mobile Tablet Devices (IPAD's, etc.).
• Familiar with the following software vendors and programs: MS O365, Teams, Network Based Imaging and Desktop Deployment and Anti-Virus; Microsoft O/S Windows and Office Products, AT&T Wireless GPRS and Edge Networks, Verizon Mobile Wireless, DELL KACE, Microsoft Systems Center, WSUS/Network Based Software Deployment tools.
• Ability to train Town staff in the operation and use of computers and standard Town software.
• Ability to establish and maintain effective working relationships and provide excellent customer service to users.
• Ability to think critically and logically to resolve problems as well as to independently set priorities and organize work.

Supplemental Information

• Must pass a Level 2 background check which includes driving and a credit check.
• If selected to move forward in the hiring process, you will be required to obtain and submit your lifetime driving history record.
• All fields must be completed. Putting "see resume" on the application will not suffice. Incomplete applications will not be considered.
• For assistance with your online applicant account, use the online Help Guide or contact the Applicants Support Line at 855-524-5627 or Email: support@governmentjobs.com. Applicant Support is available between 9:00 a.m. and 8:00 p.m. Eastern Standard Time, Monday through Friday. For other inquiries, please contact the Human Resources Department at (954) 797-1100.
• The policy of the Town of Davie is to provide equal opportunity to all of our employees and applicants for employment. The Town of Davie has a policy that requires employees hired on or after January 4, 2016 to be a non-user of tobacco products six (6) months prior to their employment with the Town as well as commit to non-usage during their employment. Candidates for employment who are impacted by the Town of Davie's Smoking Policy will be permitted to reapply for open positions after six (6) months of non-usage.

The Town of Davie offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, life, and long term disability insurance.
For a more detailed overview of our benefits package,
01

Have you graduated from an accredited College or University with a Bachelor's Degree in Computer Science, Management Information Systems, Mathematics, or a closely related field?

• Yes
• No

02

If you do not have the required degree, please describe the additional related work experience that you might be able to substitute for education on a year-for-year basis. If this does not pertain to you, please mark "N/A".
03

Do you currently possess a minimum of five (5) years full time experience in a desktop support environment?

• Yes
• No

04

Do you currently possess the following Certification: A ?

• Yes
• No

05

Do you possess the following Certifications (N and MD-102)?
06

If you do not possess, N or MD-102, are you able to obtain these certifications within one (1) year? If this not apply to you, please mark "N/A".
07

If you selected yes to the above question, please describe your experience in a desktop support environment? If you do not have 5 years of desktop experience, please mark "N/A".
08

Do you currently possess a valid Driver's License?

• Yes
• No

09

Has your drivers' license been suspended within five (5) years of the date of this application (not insurance related)?

• Yes
• No

10

Are you a current Town of Davie employee?

• Yes
• No

11

Have you previously submitted an application for employment with the Town of Davie?

• Yes
• No

12

Do you have MS-500 or MS700 certification?

• Yes
• No

13

Please describe your knowledge of Information Technology Industry current technologies including Internet hosting and connectivity, Document Management, MS Office, Dell Desktop business models and laptops, local area networks, wireless local area networks (WLAN).
14

Are you aware that if you are selected in the hiring process, you must pass a Level 2 background check which includes driving and a credit check?

• Yes
• No

15

Have you used any tobacco products within the past six (6) months including nicotine and E-Cigarettes?

• Yes
• No

16

If you answered "Yes" to the above question, on what date did you last use any tobacco products?
Required Question