10 Customer Service Representative Jobs in Glastonbury, CT
Town of Glastonbury, CT is Hiring a Customer Service Representative Near Glastonbury, CT
Essential Duties
- Provides exceptional customer service to the public in person, by telephone, and through email. Greets visitors, provides assistance by answering questions about Senior and Social Services and offers referrals to local resources when appropriate. Collects payments and issues receipts for programs and services.
- Registers customers in for a variety of programs and services using online software programs.
- Schedules rides and dispatches drivers for Dial-a-Ride program.
- Prepares monthly invoices for contractual instructors. Processes recurring monthly payments for program participants.
- Creates flyers and brochures using digital design software.
- Maintains records and statistics of programs and activities.
- Maintains inventory of office supplies.
- Contributes to a respectful and safe work environment by fostering a culture of positive communication and ethical behavior, with an emphasis on providing exceptional service to internal and external customers.
- Performs clerical tasks as required.
- Performs other duties as required.
- Maintains confidentiality of records and information as appropriate
- Observes safe work practices
- Represents the Town in a professional and courteous manner at all times
- Regularly attends and is punctual for work
Qualifications Profile
- Ability to use sound judgement
- Strong customer service skills
- Ability to complete multiple administrative tasks with frequent interruptions
- Basic Microsoft Word, Excel, database management skills, and internet research
- Ability to operate multi-line telephone, facsimile, printer, and copier
- Ability to comprehend multiple instructions
- Ability to prepare and edit short correspondence and memos
- Ability to communicate effectively through speech and writing
- Basic math computation skills including addition, subtraction, multiplication, and division
- Ability to sit for long periods of time. Ability to perform such tasks as light typing, filing, computer work and using a calculator. Ability to push/pull/lift 20 pounds
- Ability to verbally communicate via telephone, hear verbal exchanges and be able to see written documents in order to process paperwork
- Tolerant to exposure to variations in office temperatures
- High School diploma or equivalent
- Two (2) years of general office or customer service experience and/or training
- None
Job Summary
Full Time
$41k-52k (estimate)
07/04/2024
08/01/2024
glastonbury-ct.gov
Glastonbury, CT
200 - 500
Related Companies
The job skills required for Customer Service Representative include Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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