Position Summary:
Perform front desk clerical duties as assigned by the Clinic Director. Provide coverage of other administrative responsibilities when Administrative Assistant is out of office.
Responsibilities:
Greet patients, staff and clinic visitors.
Appointment scheduling: Interact with patients to schedule appointments, reschedule appointments and provide reminders of upcoming appointments.
Facilitate patient referrals and admissions by collecting patient information via telephone or in-person.
Route telephone calls to the appropriate party
Ensure that patient demographic data are always current in all applicable systems.
Coordinate patient referrals to external organizations.
Verify patient eligibility for services with insurance carriers.
Obtain authorizations from insurance carriers and collect payments from patients, where applicable
Ensure that all applicable forms are signed by patients and uploaded to patients' records.
Be a primary point of contact for patients and visitors' questions, providing answers directly or directing them to the right resource.
File electronic and paper documents
Performs varied special projects of an administrative nature
Works collaboratively with the Administrative Assistant to ensure all administrative duties are covered. Provides coverage for Administrative Assistant role when Administrative Assistant is on leave.
Perform other administrative duties as assigned by supervisory staff or as outlined within the Clinical Manual, and its amendments or interim changes.
Ensure that you meet or exceed the agency's existing performance standards for yourself and your clinic in the domains of regulatory compliance, financial accountability (or productivity), quality, and satisfaction of patients, adolescents, or others served by START
Qualifications:
High School Diploma or Associate's/Bachelor's degree. (Related experience will be considered in lieu college degree)
At least two years of experience in a front desk / receptionist role is preferred.
Experience in a front desk role of a busy healthcare clinic is desired.
Demonstrate exemplary customer service skills even when interacting with distraught individuals
Must be computer-literate and must have knowledge of Microsoft Office applications.
Must possess strong interpersonal skills
Highly organized with an attention to detail.
Fluency in Spanish is a plus.
Physical Requirements
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Front Desk Clerk job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position.
While performing the responsibilities of the Front Desk Clerk job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.