1 IT Support Technician Job in Normal, IL
Town of Normal, IL is Hiring an IT Support Technician Near Normal, IL
Duties/Essential Job Functions
- Provide Tier 1 and 2 technical support on-site or remotely via phone or email to user(s) on any PC-related hardware or software issue.
- Respond to customer inquiries concerning systems operation; diagnose system hardware, software and operator problems. Recommend or perform remedial actions to correct problems while referring major hardware/software problems to the appropriate personnel for correction.
- Monitor system functions and logs to verify correct system operation.
- Install and configure components in new and existing computers.
- Diagnose and test malfunctioning computers, printers or peripherals to determine and implement corrective procedures. Perform repairs as needed.
- Install software on new and existing computers and hardware. Replace defective or inadequate software. Install, or assist service personnel in installation of, hardware and peripheral components.
- Update existing software with new releases and make minor modifications to software as needed to maintain efficient operations and meet user needs.
- Support development and implementation of new computer projects and new hardware installations.
- Maintain computer and printer inventory, record all required information.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer performance. Maintain documentation of technical maintenance procedures carried out. Accurately document instances of hardware failure, repair, installation, and removal.
- Acquire and maintain technical expertise and proficiency with all related and relevant software and computer systems.
- Meet or exceed department performance metrics such as calls per hour, call lengths and adherence to schedule, etc.
- Share 24x7, 365 “on call” duties with other support staff on an identified schedule.
- Performs other duties as assigned.
- Experience and skill in the following areas:
- Operating Systems: Windows 10
- Software Applications: Office 365 and Adobe
- Network: LAN, WAN, Cisco AnyConnect, DHCP, DNS, TCP/IP, Active Directory
- VMWare vSphere 5.0 and greater
- Considerable knowledge of data processing, records information management and software, and personal computers and software, HTML programming, audio/visual systems, Cisco phone systems, access controllers, and networks.
- Positive and engaging customer service skills and the ability to work with others with varying degrees of technical knowledge.
- Ability to conduct effective computer training programs for small groups of end users or one-on-one training.
- Possess ability to interact effectively with vendors, suppliers, outside clients, and consultants.
- Have ability to accept direction and to work effectively as a member of the I&T team with minimum supervision.
- Possess logic, reasoning and numeric skills.
- Possess ability to flex work schedule to adapt to changing business needs.
- Possess valid Drivers License.
- Ability to pass criminal background check and polygraph.
Job Summary
Full Time
$43k-53k (estimate)
06/07/2024
08/06/2024
normal.org
Normal, IL
200 - 500
Related Companies
The job skills required for IT Support Technician include Customer Service, Technical Support, Operating System, Networking, Active Directory, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
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