TowneBank has a culture that:

* Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.

* Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Representative, you may look forward to:

* Handling monetary transactions for members and enters them in the Bank's software programs and provides receipts

* Verifying checks and cash and examining documents for essential elements.

* Reviewing & providing system overrides on other tellers' transactions, when needed.

* Following the Bank's security guidelines on a daily basis

* Staying abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements

* Reviewing member accounts in order to make appropriate decisions regarding the requested transaction

* Accurately keeping cash drawer in balance on a daily basis

* Promoting TowneBank and its products and services

* Providing exquisite service to members in person, on the phone or by email

* Displaying a professional appearance and behavior

* Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.

* Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You have the following minimum required skills and competencies:

* At least one year of bank teller experience with a single employer.

* Proven ability to give our members excellent service in person, on the phone, and by email

* At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs

* Flexibility to learn and grow as new systems or processes emerge

* Ability to keep cash drawer in balance on a daily basis

* Ability to accurately process monetary transactions in a timely fashion

* Ability to work as an integral and reliable team player

* Ability to be punctual and dependable, keeping unplanned absences to a minimum

* Ability to listen well and resolve member issues in a positive manner

* Able to multi-task on a daily basis

* Able to learn new product information and promote benefits to members

Physically you can anticipate the following:

* Sedentary physical activity performing non-strenuous daily activities of an

administrative nature.

* Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and

work with fingers is required.

* Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds

occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods

of time.

* Not be substantially exposed to adverse environmental conditions