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TowneBank has a culture that:
* Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
* Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
As a Member Service Representative, you may look forward to:
* Handling monetary transactions for members and enters them in the Bank's software programs and provides receipts
* Following the Bank's security guidelines on a daily basis
* Staying abreast of the Bank's check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
* Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
* Accurately keeping cash drawer in balance on a daily basis
* Promoting TowneBank and its products and services
* Providing exquisite service to members in person, on the phone or by email
* Displaying a professional appearance and behavior
* Handling other branch duties as assigned
* Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
You are a person that has the following minimum required skills and competencies:
* One year cash handling and customer service experience with a single employer and/or six months bank teller experience
* Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
* Flexibility to learn and grow as new systems or processes emerge
* Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
* Ability to accurately process monetary transactions in a timely fashion
* Proven ability to provide excellent member service in person, on the phone, and by email
* Ability to work as an integral and reliable team player
* Dependability, punctuality and is able to keep unplanned absences to a minimum
Physically you can anticipate to:
* Express or exchange ideas by means of the spoken word via email and verbally.
* Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
* Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
* Not substantially exposed to adverse environmental conditions.
Full Time
$32k-38k (estimate)
06/16/2024
07/03/2024
townebankonline.com
Virginia Beach, VA
<25
The following is the career advancement route for Member Service Representative (Teller) positions, which can be used as a reference in future career path planning. As a Member Service Representative (Teller), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative (Teller). You can explore the career advancement for a Member Service Representative (Teller) below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
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Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
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The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
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Building member relationships through quality service experiences.
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Process service requests and create authorizations to communicate transportation details to partners.
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Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
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Provided great member service that reflected on repeat and referral members.
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Step 3: View the best colleges and universities for Member Service Representative.